--- description: ¿Qué es y para qué sirve JivoChat? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es JivoChat? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/30797/live-chat/software) > [JivoChat](/software/178227/jivochat) # JivoChat Canonical: https://www.capterra.mx/software/178227/jivochat Page: 1 / 5\ Siguiente: [Next page](https://www.capterra.mx/software/178227/jivochat?page=2) > Business Messenger con funciones multicanal como llamadas, chat en línea, integraciones con Facebook y mucho más. Todas las necesidades de tu empresa. > > Verdict: Rated **4.6/5** by 105 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa JivoChat? Propietarios de sitios web que desean hablar con los visitantes: comercio electrónico, sitios web institucionales, blogs, empresas de bienes raíces, escuelas, colegios y universidades, centros comerciales y prácticamente cualquier empresa. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.6/5** | 105 Opiniones | | Facilidad de uso | 4.7/5 | Based on overall reviews | | Asistencia al cliente | 4.5/5 | Based on overall reviews | | Relación calidad-precio | 4.4/5 | Based on overall reviews | | Funciones | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Jivosite - **Ubicación**: San Jose, EE. UU. - **Founded**: 2012 ## Commercial Context - **Precio inicial**: USD 19.00 - **Modelo de precios**: (Free version available) (Prueba gratis) - **Target Audience**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: checo, chino, danés, español, finés, francés, inglés, italiano, japonés, neerlandés, polaco, portugués, ruso, sueco, ucraniano - **Available Countries**: Alemania, Argentina, Australia, Brasil, Canadá, Chequia, Chile, China, Colombia, Estados Unidos, India, Japón, Kenia, México, Países Bajos, Perú, Portugal, Reino Unido, Rusia, Turquía and 3 more ## Funciones - Acceso móvil - Alertas y notificaciones - Audio/Video Conferencing - Autoresponders - CRM - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Comunicación multicanal - Conexiones SIP - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Desvío de llamadas - Distribución automática de llamadas - Enrutamiento de llamadas - Formulario sin conexión - Geosegmentación - Gestión de contactos - Gestión de flujos de trabajo - Grabación de llamadas - Grupos de llamada - Historial de cliente - Historial de transcripciones/chat - IVR - Panel de actividades - Seguimiento de interacciones - Supervisión de llamadas - Third-Party Integrations - Transferencias/enrutamiento - Uso compartido de archivos ## Integrations (27 total) - Adobe Commerce - BigCommerce - Bitrix24 - Brevo - Drupal - Ecwid - Freshdesk - Google Analytics 360 - HubSpot CRM - Instagram - Jira - Joomla - Kommo - Mailchimp - Meta for Business ... and 12 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.mx/directory/31002/customer-communications-management/software) - [Soluciones de comunicación basadas en la nube](https://www.capterra.mx/directory/31362/cloud-communication-platform/software) - [Software PBX en la nube](https://www.capterra.mx/directory/31102/cloud-pbx/software) ## Alternativas 1. [HubSpot CRM](https://www.capterra.mx/software/152373/hubspot-crm) — 4.5/5 (4445 reviews) 2. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1748 reviews) 3. [Slack](https://www.capterra.mx/software/135003/slack) — 4.7/5 (24017 reviews) 4. [WhatsApp](https://www.capterra.mx/software/180345/whatsapp) — 4.7/5 (16267 reviews) 5. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4066 reviews) ## Opiniones ### "Forget about Chatbots, JivoChat is the real deal" — 5.0/5 > **Laszlo Leonardo** | *4 de febrero de 2020* | Internet | Recommendation rating: 10.0/10 > > **Puntos a favor**: You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here\!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it\! > > **Puntos en contra**: Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software. > > Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed. ----- ### "Everything is above average." — 4.0/5 > **Tsuji** | *11 de febrero de 2020* | Comercio minorista | Recommendation rating: 8.0/10 > > **Puntos a favor**: JivoChat has all the average features available in a single plan. > > **Puntos en contra**: No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated. ----- ### "Jivo is a great solution for simple problems" — 3.0/5 > **Sam** | *5 de agosto de 2025* | Bienes de consumo | Recommendation rating: 6.0/10 > > **Puntos a favor**: Simplicity - Jivo chat is easy to use, and easy to train reps to use. No frills, all function, low price\! > > **Puntos en contra**: Simplicity - Jivo's biggest strength is also their biggest weakness. Not very customizable, less features than other modern chat providers, less integrations, etc. Great for a small team, not as scalable as other solutions. > > I inherited Jivo chat when I took over as Customer Service Manager. The tool was great and inexpensive for a team less than 5 people - it got the job done without a lot of the usual Saas BS. Clean interface, saves answers you've typed before as auto-fill for future replies, not pushy trying to get you to upgrade\! ----- ### "great chat service with alot of integrations" — 5.0/5 > **Mostafa** | *10 de agosto de 2021* | Marketing y publicidad | Recommendation rating: 8.0/10 > > **Puntos a favor**: they have integration with Facebook messenger \& Instagram \& telegram , WhatsApp which you can still able to reply your visitor on his social platform messages > > **Puntos en contra**: they don't have their own chatbot but it's on their roadmap , I hope they release it soon > > good ----- ### "Great Integration." — 5.0/5 > **Daryl** | *4 de febrero de 2020* | Diseño | Recommendation rating: 9.0/10 > > **Puntos a favor**: I appreciated the integration with other software. > > **Puntos en contra**: The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long. ----- Page: 1 / 5\ Siguiente: [Next page](https://www.capterra.mx/software/178227/jivochat?page=2) ## Links - [View on Capterra](https://www.capterra.mx/software/178227/jivochat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data