ClinicSense

All I Need is in ClinicSense

Comentarios: I was an early adapter and have been impressed from day one from the pricing, the capacity and the constant development of the product.

Puntos a favor:

I like the feedback options and that ClinicSense is constantly improving/adjusting the product to provide more/better features to the end users (therapists and clients).

Contras:

I can think of not one thing that I do not like about ClinicSense that I must have. Eventually, it would be great to be able to complete insurance claims through ClinicSense, but it is not a requirement. All the other features surpass other systems that I have seen.

Good Job, ClinicSense

Comentarios: Clinic sense is a good product from an admin standpoint. It doesn't have the same features as some of the other programs so I would say it is best for a solo practitioner.

Puntos a favor:

It is very user friendly and intuitive. I like that you can send newsletters and updates through the program.

Contras:

I would like to a wait list feature added.

I love you guys!

Comentarios: Pretty good overall. I appreciate the platform getting easier and better as the years progress.

Puntos a favor:

Being able to speak with a live person in Support.

Contras:

Sessions being cancelled when they're not supposed to have been canceled by the client.

Do Not Recommend

Comentarios: We have not been happy and would change to a new system if it wasn't so much trouble. I anticipate us changing eventually.

Puntos a favor:

The only thing that we liked about ClinicSense is that we didn't have to use an appointment book at the office any longer.

Contras:

This booking system has so many glitches and problems that we get frustrated weekly. Modalities saved for a practitioner are lost, schedules showing to clients are different than what is on the books...You also can't reach someone for help during the weekends.

Not Switching Ever

Comentarios: It was rocky during the updates and the big change to the new platform, but it has been smooth sailing. The ClinicSense team is amazing. Keep up the good work!

Puntos a favor:

I love that you can review your appointment requests and you can reject or accept them. I like having that control. Especially since I do not take new clients at this time.

Contras:

I need that waitlist option. But I know that is coming. SO it's a con that has already been resolved and in the works.

I love clinic sense!

Comentarios: Very good. It has most of the features I am looking for in a charting/booking website.

Puntos a favor:

Soap note feature. Gift cards can be sold on website as well.

Contras:

Some scheduling features, I wish you could as multiple work periods during the day (say 9-12, then 2-5). But you can add personal time in the middle which works too

I really enjoy it!

Comentarios: This is the 3rd massage software I've used and definitely my favorite. It's pretty easy to use for the therapists and clients. I wish there was a bit more customization with scheduling like setting different hours for a certain period of time instead of indefinitely. Overall I'd highly recommended it though!

Puntos a favor:

I mostly love that you guys consistently roll out new features!

Contras:

Some of the scheduling features can be a bit hard to customize

My software secretary.

Comentarios: I really enjoy all the administrative tasks it’s takes off my plate; reminder emails, bookings, CC storage, charting. It makes my life a lot easier knowing I have a trustworthy software to do all my computer work for me.

Puntos a favor:

It’s user friendly and does all the work for me.

Contras:

No wait list option for clients to add to if the day they want is full.

Great Experience since 2018

Comentarios: I've been very happy with ClinicSense and I love it that they're always updating to make it even better.

Puntos a favor:

This is an easy program that anyone can use. It has all the bells and whistles to promote your business and I don't have to micromanage my employees. If there is ever a problem, it's fixed immediately and the response is quick.

Contras:

I wish it were a little less expensive, but all in all, it's worth the money. It replaces a full time receptionist which is a plus!

Great system

Comentarios: Very easy to use and helps in many aspects of business especially with treatment notes, invoicing and calculations of revenue

Puntos a favor:

Ease of use/intuitive in setup and functionality. Fantastic support team for help with the system!

Contras:

It would help to have more functions on the app

Seamless booking and billing

Comentarios: The support team is always prompt and ready to help me with any tech issues I've had in the past and they've made several improvements over the years with their software. My overall experience has been great.

Puntos a favor:

Clinicsense has made running a solo practice, seamless and painless. I'm able to optimize my time with online booking, and manage my billing and bookkeeping all in one place.

Contras:

My only request from Clinicsense would be to have an optional waitlist for clients.

I made the switch years ago and won’t ever look back!

Comentarios: Nothing but positive experiences! The team is easily reached and you feel like they really want to know you and your business.

Puntos a favor:

I love the ease of use both from the client interface and the back end interface. I love that this company truly listens to the subscribers and customizes their updates and features based on need.

Contras:

Initial integration was stressful switching from one CRM to another but honestly clinicsense made it as seamless as possible.

Personal review

Comentarios: I try to minimize the cost as I only have one practitioner using the program. I wish I would have more access to some other features that are a higher tier, but overall I am happy with the features that are available to me.

Puntos a favor:

It is easy to use, appealing to the eye, majority of functions can be done through the phone, and I rarely have issues for my useage.

Contras:

I cannot do my notes on the app through my phone. Some clients have told me they do not receive confirmation or reminder emails.

Best investment when starting my solo practice

Comentarios: I've already recommended them to multiple other practitioners because of how convenient and great the software has been in starting and running my own practice, and the customer service/people running it absolutely make this the best experience.

Puntos a favor:

SUPER easy to integrate with Stripe for taking payments (square is what they advertise, however I had a lot of issues using square and needed to switch to stripe), great real-time scheduling capabilities, and everything I could ask for as far as marketing options/communications and SOAP notes/charting

Contras:

nothing so far. I've had to utilize customer support chats a few times, and they've been nothing short of stellar each time.

Popular app, but didn’t fit my business needs

Puntos a favor:

I loved clinic sense’s online intake forms. A lot of my massage therapist friends use the app so I thought I’d try it out

Contras:

It was kind of hard for me to use and I knew long term I wanted something more visually appealing and easy for my clients to use

Winner of gift certificate challenge

Comentarios: It's been pretty good, customer service gets back to you in a timely fashion and answers all your questions.

Puntos a favor:

It's easy to use, does almost everything for you, clients like the easy access and purchasing gift certificates and now packages can be kept track online.

Contras:

The changes that are made where you get charged for customers support if you're having an issue. I'll be one of those small businesses that don't need the added expense. And how it took too long to get the packages program running.

I Love Clinic Sense

Comentarios: Exceptional, I see myself with this company for a very long time.

Puntos a favor:

Its user friendly, reasonably priced, they are always upgrading the features and making sure its updated to the needs of the profession.

Contras:

Can’t think of anything at the moment. It seems as through they are always making improvements I have no complaints

ClinicSense review from a massage therapist

Comentarios: Overall I think it’s super easy to use, the price is pretty fair compared to other systems, and the customer support for me is top notch!

Puntos a favor:

The reminder emails and text messages to clients. How easy it is for clients to book an appointment online.

Contras:

How you can’t block a client from rebooking.

Streamlining Appointments and Client Care for Health & Wellness Providers

Comentarios: Enhanced Client Experience: Convenient scheduling, secure access to records, and improved communication can all lead to a more positive client experience.

Puntos a favor:

Streamlined Appointments and Booking: ClinicSense appears to excel in appointment management, offering features like online booking, automated reminders, and customizable scheduling. This can significantly reduce administrative burden and free up staff time.

Contras:

Integration Challenges: Integrating ClinicSense with existing business processes might not be always smooth. Ensure your current software can work seamlessly with ClinicSense to avoid data silos or redundant data entry.

ClinicSense Review

Comentarios: My overall experience with ClinicSense has been wonderful! It is a receptionist in a computer program!

Puntos a favor:

This program is a lifesaver for me as a solo Massage Practitioner. Clients are able to go directly from my webpage to book their appointments, choosing the service they desire. The program then sends email and text confirmations and reminders freeing me up from phone tag. I receive email and text alerts for each booking as well! It also contains options for marketing such as encouraging clients to leave a Google review as well as email birthday acknowledgement.

Contras:

Since my services include enhancements ClinicSense does not allow for "add-ons" to a baseline massage. I am then required to create service options which include a base massage with each of the enhancements individually. My clients have expressed the lack of ease of choosing exactly what they would like since there are so many service buttons. I understand that this is on their "to-do" list and will at sometime be integrating it into the program.

5 Star Company

Comentarios: Overall, fantastic! Customer service is top rate and expeditious amd personable with the video chats

Puntos a favor:

Easy to navigate around site. Ease for clients to navigate. Personable responds from staff with questions about site.

Contras:

Clients cant book couples massages or go on a waitlist, causing business to lose interested clients umif they dont have the option

clinicsense 10/10

Comentarios: i have used clinicsense since the beginning of my career and have always loved it

Puntos a favor:

how user friendly it is, for practitioners but also for clients booking! I like the ability to duplicate notes to make charting easier!

Contras:

not sure, i think i’d like extra consent options for additional modalities such as cupping or hot stone massage

Appreciation

Comentarios: Over this 5 years clinic sense has been very helpful for the growth of my clientele .

Puntos a favor:

I have good reviews from clients about the easy of booking online is. I like the reminders to clients about booking another appointment and I must mention the gift certificate clients receive.

Contras:

Honestly there is nothing I don't like about the system, everything is there ready to just click

Don't hesitate, just use this program, you won't regret it.

Comentarios: Overall this experience has been positive. No complaints whatsoever.

Puntos a favor:

This program is very user friendly and has made my office administration so much more efficient for me.

Contras:

The only thing this program is missing is the ability to send a receipt with multiple appointments on it. For example a client's year of appointments

Clinic sense review

Comentarios: Over all satisfied with the program, easy to use for both client & practitioners

Puntos a favor:

I really liked that online booking had to be accepted by the practitioner before the appointment is scheduled. The ease of online booking process as well as the txt or emailed reminders.

Contras:

While creating soap notes the system would glitch and I would loose the entire note. Not being able to separate revenue reports by practitioner