PackageX Scan & Track

PackageX Scan & Track

Por PackageX

¿Quién usa PackageX Scan & Track?

Universities, Co-Working Spaces, Residential Complexes, Corporate Headquarters, Hotels, Resorts, Hospitals, Pharmacies, Government Buildings, Retail Centers, Warehouses.

¿Qué es PackageX Scan & Track?

PackageX Scan & Track is a smart package management solution that leverages machine vision to track packages and assets with a simple photo across industries, including higher education, real estate, and offices.

The scalable and easy-to-use SaaS solution automates mailroom management to ensure that mail and deliveries are never lost, delayed, or stolen. Its contactless proof of pickup options provide accountability and visibility without germy signatures.

Live in every global WeWork.

Información sobre PackageX Scan & Track

PackageX

https://packagex.app

Fundada en 2017

Resumen de precios de PackageX Scan & Track

PackageX Scan & Track no tiene versión gratuita, pero ofrece una prueba gratis.

Detalles de precios

For pricing contact: alex@packagex.app or +1 (646) 568-9640

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En vivo en línea

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de PackageX Scan & Track

Software de correo postal
Asistencia inteligente del correo electrónico
Con certificación CASS
Diseñador gráfico de elementos de correo electrónico
Gestión de duplicados
Gestión de trabajos
Lectura de códigos de barras
Preselección certificada PAVE
Registro de firma
Seguimiento de paquetes

Opiniones de PackageX Scan & Track

Mostrando 5 de 27 opiniones

En general
4.3/5
Facilidad de uso
4.4/5
Atención al cliente
4.7/5
Funcionalidades
4.1/5
Relación calidad-precio
4.6/5
Alex L.
Community Associate
Hostelería, 10,001+ empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 14/11/2019

"Amazing Software"

Comentarios: We love using it and it allows us to notify members quickly for their packages

Puntos a favor: Super easy to use and speeds up our mailroom process

Contras: Sometimes notifications have been sent to the wrong person accidentally

Respuesta de proveedores

por PackageX el 26/12/2019

Hi Alex, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

  • Fuente de la reseña 
  • Publicado el 14/11/2019
Stu S.
Coordinator, Mail Center
Administración educativa, 501-1000 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 20/11/2019

"PackageX Review - University Mail Center"

Comentarios: With package volume increasing at 20% per year, PackageX provides a faster and easier way to scan in, notify and track recipients' items. Occasionally, a package is misplaced and having a picture of the address label (and the surrounding color of the box or envelope) helps in finding it.

Puntos a favor: No longer needing to key in a student's name when a package is delivered for him or her

Contras: The photograph of the address label and barcode is occasionally blurred (probably operator error). I also must cut the weekly database update into four 1,000 count records before updating the system. However, the Technical Support team has been very helpful in walking me through the steps and promise a workaround will be provided in short order.

Respuesta de proveedores

por PackageX el 26/12/2019

Hi Stu, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

  • Fuente de la reseña 
  • Publicado el 20/11/2019
Sami L.
Community Lead
Hostelería, 501-1000 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 9/1/2020

"PackageX"

Puntos a favor: Makes our jobs easier for getting notifications about packages to members.

Contras: I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Respuesta de proveedores

por PackageX el 12/1/2020

Hi, Sami. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us.

We sincerely apologize for the inconvenience you experienced with the PackageX App. We take our users' concerns very seriously and are here to provide you 24x7 support.

Feel free to contact us on support@packagex.app for any queries and we will get back to you as soon as possible.

  • Fuente de la reseña 
  • Publicado el 9/1/2020
Rodrigo D.
Community Associate
Propiedad inmobiliaria, 10,001+ empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 4/5/2020

"Very good customer xp"

Comentarios: 1.000

Puntos a favor: I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Contras: The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Respuesta de proveedores

por PackageX el 12/5/2020

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

  • Fuente de la reseña 
  • Publicado el 4/5/2020
Esther P.
Ops Lead
Propiedad inmobiliaria, 1001-5000 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 8/1/2020

"PackageX User Review "

Puntos a favor: Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Contras: At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person
2. Providing a "transferred" option similar to a courier and the updates we receive from them

Respuesta de proveedores

por PackageX el 13/1/2020

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app.

Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.

  • Fuente de la reseña 
  • Publicado el 8/1/2020