--- description: ¿Qué es y para qué sirve Twilio? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Twilio? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de comunicación basadas en la nube](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.mx/software/180158/twilio-communications-platform Página: 1 de 22\ Siguiente: [Página siguiente](https://www.capterra.mx/software/180158/twilio-communications-platform?page=2) > Twilio proporciona API simples y de pago por uso para que las empresas creen aplicaciones de voz y SMS escalables y fiables para web y dispositivos móviles. > > Veredicto: 512 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Twilio? Empresas de todos los tamaños que necesitan soluciones de comunicación en la nube en más de 100 países diferentes ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 512 Opiniones | | Facilidad de uso | 4.1/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Twilio - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: USD 0.01 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: alemán, español, francés, inglés, japonés, portugués de Brasil - **Países disponibles**: Alemania, Argentina, Australia, Austria, Brasil, Canadá, Chile, Colombia, Estados Unidos, Francia, Irlanda, Israel, Japón, México, Nueva Zelanda, RAE de Hong Kong (China), Reino Unido, Singapur, Suiza, Taiwán ## Funciones - Acciones activadas por evento - Alertas y notificaciones - Audio/Video Conferencing - Automated Attendant - CRM - Chat en tiempo real - Chat y mensajería - Chatbot - Conexiones SIP - Conferencias - Creación de informes y estadísticas - Creación de informes/análisis - Cupones móviles - De texto a voz - Distribución automática de llamadas - Enrutamiento automatizado - Enrutamiento de llamadas - Entrada de teclado del teléfono - Envío masivo de mensajes de texto - Gestión de campañas - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de contactos - Grabación - Grabación de llamadas - Grabación de texto de llamada - IVR - Identificador de llamadas - Integración de telefonía informática - Mensaje de voz - Mensajería bidireccional - Mensajería planificada - PBX - Personalización de la voz - Personalización de mensajes - Procesamiento de lenguaje natural - Reconocimiento de voz - Registro de llamadas - Respuestas automáticas - Seguimiento de llamadas - Supervisión de llamadas - Third-Party Integrations - Varios scripts - VoIP ## Integraciones (en total: 6) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de comunicación basadas en la nube](https://www.capterra.mx/directory/31362/cloud-communication-platform/software) ## Categorías relacionadas - [Soluciones de comunicación basadas en la nube](https://www.capterra.mx/directory/31362/cloud-communication-platform/software) - [Software para envío de SMS](https://www.capterra.mx/directory/30842/sms-marketing/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Sistemas IVR](https://www.capterra.mx/directory/30231/ivr/software) - [Programas para grabar llamadas](https://www.capterra.mx/directory/30533/call-recording/software) ## Alternativas 1. [SlickText](https://www.capterra.mx/software/155430/slicktext-com) — 4.8/5 (271 reviews) 2. [EZ Texting](https://www.capterra.mx/software/145848/ez-texting) — 4.5/5 (273 reviews) 3. [Omnisend](https://www.capterra.mx/software/153508/omnisend) — 4.7/5 (837 reviews) 4. [Klaviyo](https://www.capterra.mx/software/156699/klaviyo) — 4.6/5 (539 reviews) 5. [JustCall](https://www.capterra.mx/software/157853/justcall) — 4.1/5 (225 reviews) ## Opiniones ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15 de septiembre de 2026* | Diseño | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Puntos en contra**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 de julio de 2026* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Puntos en contra**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Buggy, customer service non-existent. Do not use." — 2.0/5 > **Benedikt** | *14 de septiembre de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. > > **Puntos en contra**: Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. > > Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 de septiembre de 2025* | Instituciones religiosas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Puntos en contra**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Developer friend platform and good APIs" — 5.0/5 > **Ekpono** | *21 de septiembre de 2026* | Traducción y localización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Sending SMS globally and a very good rate and voice calls. Their SDK and documentation is really easy to use and integrate into your application and I have had any security issues so far once you have provided required documents for each country to deliver SMS to. > > **Puntos en contra**: The most annoying part of using Twilio is providing country specific regulatory complaince for SMS sender IDs and keeping up with changes globally base on country. Another issue is the UI is unnecessarily complex and SMS cost is high once you support different countries and region. > > Twilio is developer friendly, they put a lot of thought into making their SDK and documentation developer friendly for their SMS, voices calls integrations. The pricing remains the biggest issue for me ----- Página: 1 de 22\ Siguiente: [Página siguiente](https://www.capterra.mx/software/180158/twilio-communications-platform?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/180158/twilio-communications-platform) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados