MessageKite

¿Quién usa MessageKite?

Small and medium businesses who limit their external communications with customers to phone and email. MessageKite adds powerful text messaging features to empower your front-desk communication.

¿Qué es MessageKite?

MessageKite is business texting app designed for small & medium businesses that adds text messaging capability to your existing office phone number. Get right to the point with customers, co-workers and suppliers with two-way business text messaging, and use powerful features like after-hour chatbot, appointment reminders, message templates, contact management and more to improve customer communication and offload your front desk.

Información sobre MessageKite

MessageKite

https://www.messagekite.com/

Fundada en 2016

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Resumen de precios de MessageKite

MessageKite dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de MessageKite está disponible a partir de USD 10.00/mes.


Precio inicial

USD 10.00/mes

Detalles de precios

Plans from $10/mo unlimited two-way texting

Versión gratuita

Prueba gratis

MessageKite: implementación y asistencia

Asistencia

  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web

Formación

  • En vivo en línea

Funciones de MessageKite

  • Blogs
  • Calendario de eventos
  • Chat y mensajería
  • Conferencias de audio y vídeo
  • Directorio de empleados
  • Encuestas y comentarios
  • Feed de actividad y noticias
  • Gestión de newsletters
  • Gestión del conocimiento
  • Uso compartido de archivos

Lista completa de Herramientas de comunicación entre empleados

  • Base de datos de empleados
  • Blogs
  • Chat en tiempo real
  • Feed de actividad y noticias
  • Fotos de empleados
  • Gestión de encuestas y sondeos
  • Gestión de newsletters
  • Gestión de reuniones
  • Uso compartido de la pantalla
  • Videoconferencia

Lista completa de Herramientas de comunicación interna

  • Citas recurrentes
  • Gestión de calendarios
  • Programación de citas
  • Recordatorios de llamadas
  • Recordatorios de pagos
  • Recordatorios por correo electrónico
  • Recordatorios vía SMS
  • Reprogramación
  • Reserva en línea
  • Seguimiento de confirmaciones de citas

Lista completa de Software de recordatorios de citas

  • Concursar por sms
  • Creación de informes/análisis
  • Cupones móviles
  • Códigos cortos
  • Envío masivo de mensajes de texto
  • Gestión de contactos
  • MMS
  • Mensajería bidireccional
  • Mensajería planificada
  • Palabras clave móviles
  • Personalización de mensajes
  • Sondeos/Votaciones

Lista completa de Software para envío de SMS

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Opiniones de MessageKite

Todas las opiniones

Calificación general

4.2/5

Evaluación media

Facilidad de uso 4.1
Atención al cliente 4.1
Funcionalidades 3.6
Relación calidad-precio 4.5

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Lindsey D.
Manager
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 4/6/2020

"Excellent option for inexpensive SMS marketing software"

Comentarios: We had wanted to implement a text messaging service so that we could reach out customers in that way too, but had always found it to be cost-prohibitive. With MessageKite, we get everything we need at a very reasonable rate.

Puntos a favor: After extensive research into our options for SMS marketing, I was very discouraged by the lack of affordable options. We are a small retail boutique and didn't have the budget for some of the more robust options available. We decided to give MessageKite a try with their free trial option, and fell in love! It's super simple to use, very user-friendly, with customizable templates you can build that allow you to easily respond to your business' FAQs. They also have automated messaging options for appointment reminders, and you can group your contacts into specific categories so that you can send one kind of text to one group, without having to choose each contact you want to include individually. Overall, we've been very happy with this software and are grateful for it.

Contras: My only complaint with the software is that there's no way for a fully automated response to take place other than an appointment reminder, so when a customer opts in to your texts with a set phrase, for instance, there's no way for the software to trigger an automated response, such as "Please confirm your opt-in" etc. That makes the process a little more labor-intensive, but overall, it's a very minor issue when you consider that the templates make responding super easy, and the value of the software for the price is amazing.

Respuesta de proveedores

por MessageKite el 9/6/2020

Dear Lindsey, thank you so much for your feedback and support. We're working hard on our SMS marketing solution that will allow your customers to opt-in and keyword campaigns. Stay tuned!

  • Fuente de la reseña 
  • Publicado el 4/6/2020
Duane R.
Lessons Coordinator
Música, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 4/6/2020

"Message Kite for a Lesson Centre"

Comentarios: As our first text management program, it was a game-changer for our Lesson Centre and has been an indispensable tool, but we've seen little or no refinement in the almost 3 years since.

Puntos a favor: Ability to schedule messages is invaluable to relationships with new students, schedule changes, students returning after summer holiday, etc.
Consistent functionality with few issues where customer service is needed.

Contras: Templates and calendar functions are not intuitive, need extra attention to avoid errors.
"Inbox" management needs improvement.
Customer service has been provided when needed, but feels disconnected and impersonal.

  • Fuente de la reseña 
  • Publicado el 4/6/2020
Jessica B.
Senior Administrative Specialist
Fotografía, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    3 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    2 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 4/6/2020

"Works as expected but would like more features"

Comentarios: would love more options, features and controls. i'm managing with what we have merely due to not having time to find a replacement. if more feature/options are in the works i think sending out a newsletter or announcement of what's to come would be helpful, i can't be the only with this these issues.

Puntos a favor: the fact that we can easily add an option to text our business phone number

Contras: 1-the "robot" that tries to help problem solve does so during business hours & while i'm already texting back/forth with someone. it makes it very confusing for our clients as to why "i'm" sending them odd texts. (would love a manual switch to where i can turn off the autobot feature when needed) 2-the feature that sends me an email letting me know i've missed texts doesn't always get sent to me. in the beginning it would send it after a few minutes had passed, now it sends the email alerts randomly and most of the time not at all. 3-some emojis or images that client's send me show up as weird characters or just blank texts. i never know what i'm missing as it could be important 4-the alert for the notifications is the most annoying sound ever. there is no way to choose a different tone/sound or to adjust the volume. if i have my speakers turned up to use other web based apps when a text comes it i literally jump out of my chair, know over my water, etc. i dislike it so much that i leave the browser for this feature off and try to hope that the emails will come thru letting me know i have missed texts or randomly log back in to check for myself. not ideal in both circumstances.

  • Fuente de la reseña 
  • Publicado el 4/6/2020
Karen D.
Director
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 6/6/2020

"It is great software for messaging"

Comentarios: We are using messageKite more than 3 years and it is working great. As transportation company our dispatch team communicate with drivers easily by message kite. Sending route info, photos, schadule, etc. And messages reach to the phones momentarily.

Puntos a favor: You can use from different computers and mobiles at the same time, software has message history and has great search option. Mass or group message is also available. Photo sending is good option, too.

Contras: Search command in message history will be better to be done a little faster.

  • Fuente de la reseña 
  • Publicado el 6/6/2020
Masa N.
Owner
Servicios para el consumidor, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 4/6/2020

"The ONLY One of its kind"

Puntos a favor: I’ve done my research for companies who offer web based text services. message kite is the only one of its kind and at the price is a STEAL! I’m so glad I found their platform. It is VERY easy to operate and built to function as you’d think. I was up and running And have not turned back.

Contras: I once needed to get a hold of the company for billing updates and it could have been smoother

Respuesta de proveedores

por MessageKite el 9/6/2020

Dear Masa, thank you so much for your feedback. It helps us improve and grow with you. We apologize for the billing issues you had with us. We will work hard to deliver spectacular customer service for you in the future. Thank you so much for being with MessageKite and your support.

  • Fuente de la reseña 
  • Publicado el 4/6/2020