--- description: ¿Qué es y para qué sirve HubSpot Service Hub? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es HubSpot Service Hub? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.mx/software/182476/hubspot-service-hub Page: 1 / 9\ Siguiente: [Next page](https://www.capterra.mx/software/182476/hubspot-service-hub?page=2) > Conserva la organización de tu equipo, crea soluciones proactivas para los clientes y ten conocimiento del nivel de satisfacción de los clientes con HubSpot Service Hub. > > Verdict: Rated **4.4/5** by 186 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa HubSpot Service Hub? HubSpot Service Hub es para compañías que creen en poner al cliente primero. Las herramientas internas ayudan a los pequeños equipos de servicio a mejorar la asistencia, crear soluciones de autoservicio y hacer que los clientes estén más contentos. ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.4/5** | 186 Opiniones | | Facilidad de uso | 4.4/5 | Based on overall reviews | | Asistencia al cliente | 4.5/5 | Based on overall reviews | | Relación calidad-precio | 4.2/5 | Based on overall reviews | | Funciones | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HubSpot - **Ubicación**: Cambridge, EE. UU. - **Founded**: 2012 ## Commercial Context - **Precio inicial**: USD 15.00 - **Modelo de precios**: (Free version available) (Prueba gratis) - **Target Audience**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, español, francés, inglés, japonés, portugués - **Available Countries**: Alemania, Australia, Austria, Brasil, Bélgica, Canadá, Dinamarca, España, Estados Unidos, Filipinas, Finlandia, Francia, India, Irlanda, Japón, Malasia, México, Noruega, Nueva Zelanda, Países Bajos and 5 more ## Funciones - Acceso móvil - Alertas de cuenta - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Asistencia al cliente - Autoresponders - Base de datos de clientes - CRM - Chat en tiempo real dirigido a consumidores - Chat proactivo - Chat y mensajería - Comunicación multicanal - Contratación de personal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de bandeja de entrada - Gestión de colas de espera - Gestión de comentarios - Gestión de contactos - Gestión de correo electrónico - Gestión de cuentas - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tareas - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Historial de transcripciones/chat - Macros y modelos de respuestas - Modelos personalizables - NPS para clientes - Panel de actividades - Participación del cliente - Portal de autoservicio - Priorización - Resultado de salud - Seguimiento de interacciones - Seguimiento/Análisis de uso - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) ## Categorías relacionadas - [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software) - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) - [Software para el éxito del cliente](https://www.capterra.mx/directory/30961/customer-success/software) - [Software de gestión del conocimiento](https://www.capterra.mx/directory/30094/knowledge-management/software) ## Alternativas 1. [Zoho Desk](https://www.capterra.mx/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 2. [InvGate Service Management](https://www.capterra.mx/software/133392/service-desk) — 4.6/5 (108 reviews) 3. [Mint Service Desk](https://www.capterra.mx/software/187044/mint-service-desk) — 4.8/5 (22 reviews) 4. [TeamViewer](https://www.capterra.mx/software/122252/teamviewer) — 4.6/5 (11616 reviews) 5. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4066 reviews) ## Opiniones ### "A reliable tool that keeps my customer support organized”" — 4.0/5 > **Ebose** | *30 de septiembre de 2025* | Logística y cadena de suministro | Recommendation rating: 10.0/10 > > **Puntos a favor**: I like how everything is in one place. The ticket management and tracking system make it easy to see who is handling each issue and how fast problems are solved. I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations. > > **Puntos en contra**: The main issue for me is the cost. As soon as you add more users or need advanced features, the price goes up quickly. Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed. > > Overall, my experience has been very positive. HubSpot Service Hub helps me stay organized and respond to customers faster. I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier. Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 de diciembre de 2024* | Marketing y publicidad | Recommendation rating: 9.0/10 > > **Puntos a favor**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Puntos en contra**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 de abril de 2025* | Dispositivos médicos | Recommendation rating: 2.0/10 > > **Puntos a favor**: Nothing\! it was not user friendly at all. > > **Puntos en contra**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "It's a marketing hub" — 4.0/5 > **Sean** | *17 de noviembre de 2025* | Marketing y publicidad | Recommendation rating: 7.0/10 > > **Puntos a favor**: The automations are getting better every year, and the CRM is intuitive. Plus, it's a good place to learn more about marketing and customer interactions. > > **Puntos en contra**: It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small business. > > I've been using HubSpot on and off for a decade. At first, I used the free tools (not sure what the free plan includes today), and then paid for the premium for a while. It's a good place to understand and manage marketing flows. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 de mayo de 2025* | Aprendizaje en línea | Recommendation rating: 7.0/10 > > **Puntos a favor**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Puntos en contra**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- Page: 1 / 9\ Siguiente: [Next page](https://www.capterra.mx/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.mx/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data