18 años ayudando a las empresas mexicanas
a elegir el mejor software
OnCall Health
¿Qué es OnCall Health?
Solución de atención virtual basada en la nube para organizaciones de atención médica. Herramienta de automatización de consultorios, mensajería instantánea, video en grupo y 1 a 1, en conformidad con RGPD, PIPEDA, HIPAA y de marca blanca. Disponible desde cualquier dispositivo o navegador web. Integraciones con EMR y analíticas personalizadas. Usa el software OnCall para lanzar tu propio servicio seguro de atención virtual y escalar con la asistencia del equipo de OnCall. No necesita hardware y está disponible para profesionales independientes.
¿Quién usa OnCall Health?
Todos los profesionales de la atención médica.
¿Tienes dudas sobre OnCall Health?
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OnCall Health
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Opinones de OnCall Health
Great platform!
Comentarios: Great experience.
Puntos a favor:
Compliance with privacy laws. Great team.
Contras:
Needs a few more features but I am confident the team at OnCall will step up.
Respuesta de Qualifacts
hace 6 años
Hi Robert, we're so glad to hear that you've been having a great experience with our platform! We are always looking to improve our platform and bring a better experience for our users - please do not hesitate to reach out to us with your recommendations and stay tuned for updates!
Alternativas consideradas:
Simple but a few things to mention
Puntos a favor:
Easy to use, simple interface, not overly complicated and cost-affordable
Contras:
Doesn't integrate with EMR like practice better or Jane, so you basically have to maintain two schedules; you cannot send meeting invites again, titles of appointments have to be entered manually
city use only
Comentarios:
excellent interaction when buying.
terrible experience when having technical problems.
locked into a 12 month contract for a service that has ZERO business application for us.
Puntos a favor:
excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.
Contras:
doesn't work on rural internet systems. I reported this to their technical people who just said it should work fine. In all practical tests we did with rural clients the video did not work at all. The system works fine for in city (high speed internet) but does not work at all with our client population (on reserve). As a comparison we tried Zoom and Facebook video and they worked just fine with the same clients on same networks. As such, clearly there is some video compression overhead that breaks this service in rural areas. When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.
Respuesta de Qualifacts
hace 4 años
Daniel, thank you for taking the time to leave us a review. An excellent customer experience is important to us, so we're sorry to hear that your experience was anything but that. While we're happy to hear that you were satisfied with your engagement with our team and with key features, we're sorry that your patients may have had trouble with connectivity. We regularly and extensively test all parts of our platform for stability and reliability, and our video platforms are able to provide high quality video when bandwidth of >5 MBPS is available. Of course, bandwidth can be a challenge in rural areas and we're always working to improve our video platforms. In terms of your contract, we partner with customers on annual contracts so that we're able to provide excellent, 24/7 technical support, in addition to a host of additional services related to account and workflow configuration. Please feel free to reach out to us at support@oncallhealth.ca regarding your annual contract. Thank you
A great option to add to counselling businesses!
Puntos a favor:
I love how easy it is to bill clients who use credit card to pay, and that they receive an emailed receipt instantly! Saves lots of time on paperwork that way. I also love that I can pull up my whole history and produce reprinted receipts at any time.
Contras:
Clients who do not want to pay via credit card or don't have a credit card still need manual receipts and payment processing in alternate ways. Additionally, it does not store client information or allow for appointment repeats so you have to plug in each appointment individually with their email.
Respuesta de Qualifacts
hace 6 años
Hi Devan, thank you for sharing your experience! Selecting the "recurring" option feature on the new appointment window will enable you to set recurring appointments on your calendar. We also have a Roster feature that would grant you to ability to create Roster profiles for your patients. From there, you would be able to access client history and status whenever and wherever! If you're looking for more information on Roster, please do not hesitate to reach out to your Customer Success Manager!
Highly Recommend oncallhealth.ca
Comentarios: My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.
Puntos a favor:
It is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.
Contras:
Client's have to email support in order to update their payment information.
Respuesta de Qualifacts
hace 6 años
Hi Joy, thank you for sharing your experience! We strive to create a seamless experience for users across all devices, and we're thrilled to hear that OnCall Health is easy to use and reliable for your practice!
