¿Quién usa WELL?

WELL es una destacada solución de mensajería de pacientes para sistemas de atención médica empresariales. Entre sus clientes se incluyen importantes organizaciones, como Cedars-Sinai, Memorial Care, Houston Methodist y NYU Langone.

¿Qué es WELL?

WELL se creó exclusivamente para sistemas de salud y grandes hospitales.

Desde simples recordatorios de citas hasta automatizaciones avanzadas, la plataforma WELL se integra con fluidez con tus EMR (registros médicos electrónicos, por sus siglas en inglés) y maximiza el impacto de cualquier proveedor que envía mensajes a tus pacientes.

WELL ofrece un ROI comprobado:
- Disminuye las ausencias para aumentar los ingresos.
- Tiempos de espera más breves.
- Optimiza la eficiencia del personal.

El personal y los clientes aprueban la interfaz intuitiva. Y los gerentes de atención médica, los aumentos en la eficiencia y satisfacción de los pacientes.

Información sobre WELL

WELL Health

https://wellapp.com

Fundada en 2015

Vídeo de WELL
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Resumen de precios de WELL

WELL no está disponible en versión gratuita y no ofrece prueba gratis.


Versión gratuita

No

Prueba gratis

No

WELL: implementación y asistencia

Asistencia

  • Horas laborables

Implementación

  • En la nube, SaaS, web

Formación

  • En persona
  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de WELL

  • Acceso móvil
  • Formación de los pacientes
  • Gestión de expedientes de pacientes
  • Gestión de planes de cuidado
  • Implicación del paciente
  • Mensajería
  • Portal de los pacientes
  • Programación de citas

Lista completa de Software de comunicación con el paciente

  • Citas recurrentes
  • Gestión de calendarios
  • Programación de citas
  • Recordatorios de llamadas
  • Recordatorios de pagos
  • Recordatorios por correo electrónico
  • Recordatorios vía SMS
  • Reprogramación
  • Reserva en línea
  • Seguimiento de confirmaciones de citas

Lista completa de Software de recordatorios de citas

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Opiniones de WELL

Todas las opiniones

Calificación general

4.9/5

Evaluación media

Facilidad de uso 4.8
Atención al cliente 4.8
Funcionalidades 4.8
Relación calidad-precio 4.8

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Jon A.
Application Support Team Lead
Práctica médica, 501-1000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 4/12/2019

"Excellent tool"

Comentarios: We're performing automated patient outreach campaigns as well as fully automated patient appointment reminders and confirmations with Well. This saves our staff tons of time, and improves schedule availability for other patients of ours. We have not yet tapped into the sending of registration forms for patients to complete, but are excited it's a feature. Additionally, I want to give extreme praise to our account manager, support staff, and implementation teams. They're all VERY responsive to any issues and are available every step of the way to help us optimize our use of this product. Over the years we've used them, I've reported several minor issues and suggested multiple improvements, all of which have been incorporated into the software.

Puntos a favor: This is an excellent tool with ready-built integrations with multiple software titles. Our staff picked it up very easily, and it was a breeze to setup. What took the longest to complete during implementation was us deciding what to say, getting it translated, when we wanted messages to fire automatically, etc. once we had our side sorted out, configuring the system was super quick. The automation rules we can configure are very flexible and suit our needs well. My favorite part is we were able to not just setup appointment confirmations to mark appointments as confirmed in our appointment book, but we were also able to have cancellations get cancelled from our appointment book, freeing up the appointment slot immediately. This was HUGE for us, and we love it!

Contras: When we first started using Well, there were some minor issues around responses from other languages, and we still have some occasional automated messages that do not fire when expected. I estimate we have these about 1 out of 5000 messages, so the impact is quite small.

  • Fuente de la reseña 
  • Publicado el 4/12/2019
Joe A.
Director Patient Services
Salud, bienestar y deporte, 1001-5000 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 6/11/2019

"Great Communications Tool/Great Support"

Comentarios: So far I am excited about the new capabilities and opportunities we have with WELL. Working with the WELL staff from implementation to support has been great experience. The implementation team has been honest about what can and cannot be done. The team is willing to listen to new ideas and submit enhancement request to their R&D department. It's a partnership; WELL is working with us to maximize the communication opportunities with our members/patients.

Puntos a favor: WELL's user interface or desktop is very user friendly. The many tools such as Quick Responses, Smart phrases and Attach File make communicating with patients easy. The administration of the application is very straight forward with many helpful documents on the support site to walk you through creating a user to adding automations.

Contras: Not having the ability to set an alarm for channels/text messages that have not been answered in specified time period is an enhancement we would like to see in the application.

  • Fuente de la reseña 
  • Publicado el 6/11/2019
Denise M.
Administrators Operations Lead
Práctica médica, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    4 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 10/12/2019

"Very handy"

Comentarios: that the patients are confirmed three days in advance

Puntos a favor: I like that we can send messages directly to patients

Contras: I did not find any negative or bad things about the software

  • Fuente de la reseña 
  • Publicado el 10/12/2019
Ben L.
physician
Salud, bienestar y deporte, 1001-5000 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 10/12/2019

"WELL app for physicians"

Comentarios: any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant.

Puntos a favor: it is very easy to use. I use it daily to notify patients re labs, reminding them to do labs, refills done etc. I set up some quick responses for refills done, labs are normal etc. patients like it because it is fast and efficient. they can text us back as well. my medical assistant and I both monitor the response box. it is easy to tell when someone has texted us back. it is faster than calling the patient. I like the quick response feature. I have an email address for someone at WELL app for customer service and she always gets back to me right a way. there are lots of help notes on the app itself. yesterday I was out sick and in just a few minutes, all of the patients were notified through well app that their appointments had to be rescheduled. this process can take hours if we have to call.

Contras: the security features for HIPPA texting are cumbersome. but the option for non-secure texting is available.

  • Fuente de la reseña 
  • Publicado el 10/12/2019
Maggie D.
Patient Experience Manager
Práctica médica, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 18/11/2019

"WELL Review"

Comentarios: We have been with WELL for sometime now. Recently there have been upgrades in customer service and analytic reporting. This has reinforced our relationship with WELL.

Puntos a favor: 1. The best part of this software the response we receive from patients. It is so easy for patients to use. The ease of use promotes patient response and also staff use.
2. It allows us to use survey numbers and comments to know where training is needed in areas of concern.
3. Another benefit of WELL is that providers see what patients really think after their visits when feedback is received. Sometimes patients are embarrassed to say how they really feel but they sure let it out in a text message. It sort of opens everyone's eyes to customer service and

Contras: Would like it if a program could be added for patients to self schedule.

  • Fuente de la reseña 
  • Publicado el 18/11/2019