--- description: ¿Qué es y para qué sirve SAM? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es SAM? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de trabajo social](/directory/31462/social-work-case-management/software) > [SAM](/software/184282/sam) # SAM Canonical: https://www.capterra.mx/software/184282/sam Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/184282/sam?page=2) > Trabajo social, no papeleo. Software de gestión de casos para trabajadores sociales, agencias de adopción y agencias de cuidado temporal de todos los tamaños. > > Veredicto: 13 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SAM? Agencias de cuidado temporal, agencias de adopción, CASA/GAL (defensores especiales nombrados por juez/tutores ad litem, respectivamente, por sus siglas en inglés), defensoría familiar, servicios para personas mayores, servicios directos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 13 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: InReach Solutions - **Ubicación**: Portland, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 300.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de clientes - Gestión de documentos - Gestión de formularios - Gestión de programas - Gestión de recomendaciones - Notas de caso ## Integraciones (en total: 1) - GoTo Webinar ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas de trabajo social](https://www.capterra.mx/directory/31462/social-work-case-management/software) ## Categorías relacionadas - [Herramientas de trabajo social](https://www.capterra.mx/directory/31462/social-work-case-management/software) - [Software para servicios humanitarios](https://www.capterra.mx/directory/30660/human-services/software) ## Alternativas 1. [Bonterra Apricot](https://www.capterra.mx/software/123342/bonterra-case-management) — 4.2/5 (225 reviews) 2. [CharityTracker](https://www.capterra.mx/software/132388/charitytracker) — 4.5/5 (1059 reviews) 3. [Casebook](https://www.capterra.mx/software/200357/casebook-platform) — 4.2/5 (86 reviews) 4. [Sumac](https://www.capterra.mx/software/144095/sumac) — 4.4/5 (132 reviews) 5. [Notehouse](https://www.capterra.mx/software/182626/notehouse) — 4.7/5 (105 reviews) ## Opiniones ### "Just starting out" — 5.0/5 > **Usuario verificado** | *3 de mayo de 2019* | Cuidado de la salud mental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This software is going to allow us to go simi-paperless, it has so many areas for us to utilize. > > **Puntos en contra**: Nothing - at this time I am still in the "learning" stage. > > My experience has been great so far, I am able to navigate and find what I am looking for with minimal problems. ----- ### "Wanted this to work....." — 4.0/5 > **Vicki** | *21 de septiembre de 2023* | Administración educativa | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: The end product has some great functionality. There is product support but you are paying for services that should be included in onboarding. They expressed that some companies pay for 6-12 months before the software is even usable. > > **Puntos en contra**: There is no. "basic" system in place....meaning you cannot use the software in any capacity until you as the owner learn a massive amount of backend jargon, platforms, loading etc. It was a NIGHTMARE. After 4 months of literally banging our heads against the way we cancelled and lost thousands of dollars. The system itself is pretty good....the set up is a nightmare. Every time there is an issue you are paying hourly for someone to sit and ramble at you and not actually complete the task at hand. We never gained any functional system after the 4 months....yet we were paying a monthly fee for a set up that was unusable as well as hundreds of dollars a month for "consultations: > > It was extremely frustrating. They need a base system that actually works and that you can customize as you go. They desperately need someone in management who is a teacher...not a developer. There is little to no skill in the ability to actually teach people how to use this system. ----- ### "SAM Review" — 3.0/5 > **Kim** | *2 de mayo de 2019* | Formación profesional y coaching | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Ease of Use is the biggest and most important feature in a program for our agency. > > **Puntos en contra**: When auto actions change without a change being made by our admin staff. > > SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use. ----- ### "SAM has made our agency more efficient and better performing\!" — 5.0/5 > **Melissa** | *2 de mayo de 2019* | Servicios individuales y familiares | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love SAM\! It is intuitive, easy to learn. It has a simple and clean user interface. As an administer, organizing the data entry experience for my end user, is straightforward and uncomplicated. A database admin, even someone with little to no experience with databases, can learn SAM quickly and create a custom database that is tailored for their agency that matches their agency's processes. It is very evident that the developers of SAM put in a lot of thought into what the end user was going to experience. Overall I recommend SAM for any social service agency wanting to increase their data collection and provide their workers with a simple, clean and easy to use database experience. > > **Puntos en contra**: As much as I love SAM, there are some areas that have room for improvement. Reporting is limited to simple spreadsheet data lists with counts, averages and min/max calculations. There is no graph creation or complex data analytics. And SAM cannot link to data analytic software either. However, you can export reports to excel to create graphs and for use in BI analytics. > > Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data entered into our database as a result were unable to produce any meaningful data for our leadership and board. Since implementing SAM for our agency, we have not only increased data entry compliance but have expanded the data we collect to enable us to create complex reports, helping us make better agency decisions. We have even created a Family portal where families have their own web-based for and are able to upload documents and/or fill out data that is directly entered into SAM, thus managing part of their case. This has decreased the time it takes to get a family ready for adoption by almost 45%. Using SAM has made our agency more efficient and better performing. ----- ### "A custom SAM for us" — 4.0/5 > **Jessica** | *2 de mayo de 2019* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I feel like the most valuable part of SAM is how easy it is to customize for the subscriber. Taking the time to learn how to build in SAM is really an investment into the software, and the more work I put into it, the more work it does for my agency. InReach Solutions hosts webinars frequently and even if I am not able to attend the live event they are a great resource to fall back on when I have a specific question that needs answering. If I ever find that I am unable to resolve my question through watching the webinars or reading the FAQ's answers on the website I know that I can always send an email with my question and either schedule a phone call, or receive my answer directly in email form. > > **Puntos en contra**: I wish that there were more options for Template Building or a better interface with existing fill-able PDFs. We tend to have many forms provided by the State that they do not accept in any other fashion so our clients must fill these out by hand and then a worker has to input the information after the fact. If we were able to upload the State's PDF and set the fields to be fill-able with coordinating SAM Fields it would be ideal. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/184282/sam?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/184282/sam) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Datos estructurados