Universe

Comentarios: 1.- Identification of innovative proposals to be transformed into projects.
2.- To communicate using an active participation of each employee.
3.- For ideas generation, using the collective intelligence of a diverse group of employees.

Puntos a favor: 1.- Versatility. You can use it with a big number of users, with an specific number of users and with a reduce number of users. Also you can use it for a wide range of initiatives: not only for creativity campaigns (ideation), but also as a tool for communication, surveys, ...
2.- Splendid technical support.
3.- Look and feel adapted to your company. Pages that are very visuals.
4.- Statistics: the module is very useful.
5.- The BackOffice module is very intuitive and very easy to manage.
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Contras: 1.- Due to the platform is for a wide type of companies you cannot adapt 100% to some specific requirements, although the technical support usually try to offer you the best option to fit the platform to your needs.

Comentarios: We have been using Universe for +3 years to expand our innovation limits with the ideas from the crowd. Overall, our experience with the software cover our expectatives, identifying disruptive, creative and moving ideas from crowdsourcing to nurture our marketing campaigns and give value to the brands we work with.

Puntos a favor: It has taught us that there is no only inner talent, as you can go out of your limits to foster innovation with the ideas from a lot of people. In that sense, we discovered a very powerful tool to detect and evaluate 'out of the box' proposals, some of them very innovative. The software innovation funnel and the ideas life cycle help you so much to discard the less valuable ideas and concentrate in the good ones.

Contras: Wisdom of the crowds doesnt always mean good ideas. Sometimes, you have to search for a golden nugget among a big number of ideas, but it is fair to say that some of them gets refined automatically by the own community as the software is very focused in the cocreation value, and the good you get, gives you a cutting edge competitive advantage.

Comentarios: We have used ‘Universe’ for more than a year to capture insights from our business database. Its a modern and reliable channel to know more about your audience. Plus, the crowdsourcing gives you valuable insights about your industry and market trends, displacing old fashioned resources like polls or focus groups.

Puntos a favor: ‘Universe’ provides a collaborative, digital environment to catch up valuable insights from big audiences. The cocreation and participation mechanics are focused on the value creation, searching for concrete ideas further than other content units that are typically used in traditional online communication channels, such as comments or mere arguing among users. The self-refinement of the ideas in their early stages also provides a component of agility to foster their develop in tangible goods and results.

Contras: We missed the option of providing contextual contents around the platform contests with the aim of increasing the focus of the users participation around the organization goals.

Comentarios: We use the platform for +1year to promote a community around civic engagement and new ideas from big audiences about men/women equality.

Puntos a favor: Is a suitable tool to boost collective intelligence and cocreation with different collectives of collaborators. A very refined UX and serveral community resources to dynamize the ideas cocreation, achieving a simple and clear participation experience for the users. A very professional and customer centered support team, with big commitment and tailored responses to the project needs.

Contras: Sometimes, its not easy to catch new users/registers for the community. Strong communications skills are needed.

Comentarios: We have had a good experience using Universe. We have achieved more collaboration from stakeholders like our providers, and discovered new ways of improving the customer engagement with our pharmacies net.

Puntos a favor: The software provides agility to be connected in real time with our suppliers, covering in a reliable way some of our daily needs and showing up new ideas from different areas such as sales or customer experience.

Contras: Our map of collaborators is very fragmented. Even when a technological tool helps to fill this gap, sometimes its difficult to on board all the implied collectives in to the community. Some of them also suffer a technological skills gap that complicates their on boarding process.