¿Qué es Messenger Communication Platform?
MessengerPeople es un proveedor de software para la comunicación a través de aplicaciones de mensajerías. La innovadora Messenger Comunication Platform permite a las empresas comunicarse profesionalmente con sus clientes a través de la API empresarial de WhatsApp, Apple Business Chat, Facebook Messenger, Telegram y Viber. MessengerPeople colabora oficialmente con las mayores empresas de mensajería del mundo. Más de 1.900 empresas como BMW, Lufthansa, PANDORA y muchas más en todo el mundo utilizan las soluciones de MessengerPeople.
¿Quién usa Messenger Communication Platform?
Entre nuestros clientes se encuentran más de 1.900 empresas nacionales e internacionales de diversos tamaños y sectores, como BMW, Lufthansa, PANDORA y muchos más.
¿Dónde se puede implementar Messenger Communication Platform?
Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)
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Comparar el precio de Messenger Communication Platform con productos similares
Funciones de Messenger Communication Platform
Opinones de Messenger Communication Platform

Thaddeus G.
Good for musicians
Puntos a favor:
Able to connect to Facebook users and sms messages
Contras:
Some security issues but good overall highly recommended
Respuesta de MessengerPeople
hace 3 años
Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team
George P.
Alternativas consideradas:
Excellent to manage customers
Puntos a favor:
It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.
Contras:
Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.
Georgia W.
Great platform but not simple to set up/use - lacks Telegram employees/customer service
Comentarios: [SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.
Puntos a favor:
The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.
Contras:
Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.
Daniel R.
In general Messenger is quite useful tool
Comentarios: We communicate via messenger with the courriers who work for our company. It is an instant and quick communication. We also use the posibility to send pictures and sound files by Messenger.
Puntos a favor:
It is easy to use. It gives a signal when a message arrives, which is perfect. The visibility of the messages is good.
Contras:
To be honest I absolutely hate that the programme logs out every 15 min. It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.
Usuario verificado
One software for all
Comentarios: It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.
Puntos a favor:
The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.
Contras:
Nothing much, maybe the pricing because it's expensive but I think the features answers it all.