¿Qué es SmartRec?

Amilia SmartRec™ empowers businesses, community organizations and Parks & Recreation agencies to better serve their community with activities.

We make it easy for your community to find, register and pay for activities online. You’ll save time and get to do more of what you love – it's eCommerce for activities!

When your registration process is simple and effortlessly accessed by your community, you’ll generate even more engagement. Not to mention, you’ll see a huge bump in signups.

¿Quién usa SmartRec?

Do you offer community activities? You’ve come to the right place! We support businesses, community organizations and agencies who are looking to offer, manage and sell their activities online.

¿Dónde se puede implementar SmartRec?

Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil)

Sobre el proveedor

  • Amilia
  • Fundada en 2004
  • Asistencia telefónica
  • Chat

Países disponibles

Canadá, Estados Unidos

Idiomas

francés, inglés

precios de SmartRec

Precio inicial:

USD 99.00
  • Sí, ofrece una prueba gratuita
  • Sin versión gratuita

SmartRec no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de SmartRec está disponible a partir de USD 99.00.

Sobre el proveedor

  • Amilia
  • Fundada en 2004
  • Asistencia telefónica
  • Chat

Países disponibles

Canadá, Estados Unidos

Idiomas

francés, inglés

Imágenes y vídeos de SmartRec

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Vídeo de SmartRec
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Comparar el precio de SmartRec con productos similares

SmartRec

USD 99.00
Versión gratuita
Prueba gratis
USD 2,950.00/año
Versión gratuita
Prueba gratis
N/D
Versión gratuita
Prueba gratis
USD 49.00/mes
Versión gratuita
Prueba gratis

Funciones de SmartRec

  • Creación de informes y estadísticas
  • Facturación
  • Gestión de clases
  • Gestión de contratos o licencias
  • Gestión de empleados
  • Gestión de la comunicación
  • Gestión de membresías
  • Inscripción en línea
  • Para estudios de danza
  • Para estudios de yoga o pilates
  • Seguimiento de la asistencia

Alternativas a SmartRec

Diseñado específicamente para administraciones locales, CivicRec ayuda a los municipios a simplificar la gestión del ocio y aumentar los ingresos.
Web-based Association, Club, Coach & Athlete Management Software for online registration, class management, participant evaluations.
Recreation software designed to manage families, facilities, and memberships, register activities, schedule leagues, and more.
Para ti, tus estilistas y el personal de tu salón, MINDBODY te permite programar, actualizar o procesar citas, todo desde una sola pantalla. Descubre más sobre Mindbody
Administra la programación y el registro de las clases, la facturación y los pagos, las comunicaciones y la creación de informes, todo desde un conveniente software online.
Doce millones de entrenadores, administradores, jugadores y padres utilizan TeamSnap para coordinar el equipo, el club y la temporada.
Desde YMCA hasta centros de ocio y parques, el software de gestión de miembros ACTIVE NET ha sido diseñado para gestionar y ampliar comunidades.
Web-based solution that helps sports organizations schedule activities, manage applications, track payments, and organize tournaments.
A cloud-based application for academy owners and free app for students and parents.
Solución todo en uno de marketing y gestión de miembros para organizaciones de todos los tamaños.
Software para emisión de boletos, control de admisión, pase y membresía, ventas para grupo y en consignación, así como alimentos, bebidas y ventas al por menor.
ProSpace is a Singapore-based company that can help organizations successfully manage hybrid work, and maximize their space utilization
Sistema todo en uno, flexible, fácil de usar y basado en la nube para la gestión de clases y membresías, registro, recaudación de fondos y comunicaciones.

Opinones de SmartRec

Evaluación media

En general
4.3
Facilidad de uso
4.1
Atención al cliente
4.6
Funcionalidades
3.9
Relación calidad-precio
4.1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
54%
4
33%
3
9%
2
3%
1
2%
Zoé F.
Zoé F.
Recreation and Tourism Coordinator en Canadá
Usuario de Linkedin verificado
Deportes, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Amilia, a good and user-friendly software for every employee

5 hace 3 años

Comentarios: With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Puntos a favor:

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Contras:

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Respuesta de Amilia

hace 4 meses

Thanks so much for your review Zoe - will take your feedback to the support team!

Casey S.
Program Manager en EE. UU.
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Decent Alternative? Maybe, I guess...

4 hace 8 meses

Comentarios: Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Puntos a favor:

Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app)

Contras:

Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.

Respuesta de Amilia

hace 4 meses

Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :)

Stacy H.
Managing Director en EE. UU.
Artes escénicas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Feedback

3 hace 9 meses

Comentarios: Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Puntos a favor:

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Contras:

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience.

Chelsea M.
Recreation Supervisor en EE. UU.
Deportes, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Room for Growth

4 hace 9 meses

Comentarios: Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful.

Puntos a favor:

Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates.

Contras:

Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out.

Respuesta de Amilia

hace 4 meses

Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team.

Lindsay G.
Finance & Operations Manager en EE. UU.
Artes escénicas, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent Customer Service, Some Functionality Still Improving

4 hace 2 años

Comentarios: Overall, great! As I said there are some issues in finance and reporting, but the quality of their customer service and ease of use outweighs these troubles. Plus - the development team at Amilia is constantly adding and improving upon features! I am hopeful that the troubles we have had in reporting will improve as other features have over our year of using this software.

Puntos a favor:

- Great customer service! Team is always available for questions ranging from quick pokes to lengthy problems - Easy to use; their mass edit tool has been a life saver! Overall has been easy to train staff in basic functionalities (registrations, refunds, creating activities, etc.)

Contras:

- Finance & Reporting function still needs some work. Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing. Amilia has been helpful in pointing me in the right direction, but their reports are not very customizable. What they lack in customization is the number of reports they offer; however that is not always enough.