--- description: ¿Qué es y para qué sirve Hero? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Hero? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para agencias de viajes](/directory/20034/travel-agency/software) > [Hero](/software/199039/hero) # Hero Canonical: https://www.capterra.mx/software/199039/hero Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/199039/hero?page=2) > Mejora tus ventas con Hero. Plataforma de reserva de viajes B2B inteligente, basada en la nube, para vender en la tienda y online. > > Veredicto: 69 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Hero? Agentes y revendedores de tours, actividades, atracciones y transporte. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 69 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Hero Travel - **Ubicación**: Sydney, Australia - **Constitución**: 2014 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, Dinamarca, España, Estados Unidos, Finlandia, Francia, Grecia, Irlanda, Isla de Man, Japón, Jersey, Luxemburgo, Noruega, Nueva Zelanda, Países Bajos, Polonia y 4 más ## Funciones - Creación de informes/análisis - Creación de itinerarios - Gestión de clientes - Gestión de precios - Gestión de reservas - Integración contable - Pagos electrónicos - Para agencias de viajes - Presupuestos y estimaciones - Procesamiento de pagos - Reserva en línea ## Integraciones (en total: 11) - Checkfront - Cloudbeds - FareHarbor - ProCharter Tour - ResPax - Rezdy - SiteMinder - Stripe - Stripe Terminal - Xero - Zaui ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para agencias de viajes](https://www.capterra.mx/directory/20034/travel-agency/software) ## Alternativas 1. [Signature](https://www.capterra.mx/software/181137/signature) — 4.8/5 (29 reviews) 2. [WeTravel](https://www.capterra.mx/software/163474/wetravel) — 4.8/5 (524 reviews) 3. [Perk](https://www.capterra.mx/software/171040/travelperk) — 4.7/5 (421 reviews) 4. [Ezus](https://www.capterra.mx/software/190113/esus) — 4.7/5 (60 reviews) 5. [TravelWorks](https://www.capterra.mx/software/135112/travelworks) — 4.5/5 (19 reviews) ## Opiniones ### "Amazing user friendly platform" — 5.0/5 > **Andrew** | *27 de febrero de 2020* | Hostelería | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Hero provides, clear and concise reporting - easy to analyse > > **Puntos en contra**: We haven't yet discovered many cons with Hero\! > > The team provide great, personal customer service and support ----- ### "Great system" — 5.0/5 > **Leslie** | *31 de mayo de 2020* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing. > > **Puntos en contra**: No cons at all. If I have ever encountered a problem their service team are prompt and thorough . > > I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The \[SENSITIVE CONTENT HIDDEN\] and the crew are all very approachable and available to talk you through any questions. Their service is second to none. ----- ### "Review" — 3.0/5 > **Madison** | *27 de febrero de 2020* | Marketing y publicidad | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding. > > **Puntos en contra**: That you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund. > > It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity. ----- ### "Super user friendly & innovative" — 5.0/5 > **Marketa** | *28 de mayo de 2020* | Servicios e instalaciones recreativas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - It's so easy to use / train new staff - Outstanding support - Great visibility of commission (% and amount) - Weekly invoicing - Zero issues with any types of payments - Timeline view for product availability > > **Puntos en contra**: None really. Whenever there's some glitch it gets fixed so fast after contacting the lovely support team \#GoHero > > Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission. Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. With Hero you can only WIN - always ----- ### "Amazing product with the support to back it up." — 5.0/5 > **Usuario verificado** | *11 de junio de 2020* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service. > > **Puntos en contra**: The only negative was that we didnt start using this software earlier\! ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/199039/hero?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/199039/hero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados