HaloITSM

Excelente experiencia de usuario.

Puntos a favor:

Su gran catalogo de caracteristicas y funciones brindan una experiencia sin igual.

Contras:

Teniendo en cuenta la gran cantidad de herramientas no he encontrado defecto alguno.

La mejor experiencia.

Puntos a favor:

Su personalizacion, facilidad de uso y demas dan una experiencia inolvidable.

Contras:

No tengo quejas, me gusta mucho esta aplicacion.

Feature Rich and a Great User experience

Comentarios: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Puntos a favor:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Contras:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Alternativas consideradas: Atera, Freshdesk, Zoho Desk y Zendesk Suite

Razones para cambiar a HaloITSM: Their Value for money and Premium product was worth investing in.

The best user experience

Comentarios: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Puntos a favor:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Contras:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Alternativas consideradas: ManageEngine ServiceDesk Plus, Spiceworks Cloud Help Desk, Freshdesk, Zoho Desk y Zendesk Suite

Razones para elegir HaloITSM: We used a legacy on premise version of spiceworks, because we liked the ability it gave to have multiple forms and areas; something the hosted version doesn’t offer. However it had few integrations and accessibility issues. As we moved to working from home in the pandemic it was essential we transition to a service that was accessible from anywhere on any device. Halo met this, but also offered the deepest levels of control and customisation of any of the products we considered.

Software anterior: Spiceworks Cloud Help Desk

Razones para cambiar a HaloITSM: Halo offered the deepest levels of control and customisation of any of the products we considered. It was also the most user friendly and expandable, with the ability to add features when business need demanded it.

Multi Function

Comentarios: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.