17 años ayudando a las empresas mexicanas
a elegir el mejor software
Remote
¿Qué es Remote?
A medida que creces, necesitas una vista única de todo tu equipo global, con consejos útiles que te ayuden a expandir y desarrollar tu equipo.
Si tienes problemas con la gestión de tus datos y procesos de recursos humanos a medida que creces, esta solución te será de mucha utilidad. Reduce las herramientas, los costes y los gastos generales de tu pila de recursos humanos y agiliza la gestión de empleados en todo el mundo: usa Remote.
Ahora puedes gestionar a todo tu personal global desde un solo lugar, liberando así tu tiempo y dinero para que puedas expandir tu negocio.
¿Quién usa Remote?
Remote ayuda a empresas de todos los tamaños a contratar equipos globales por una tarifa plana baja. Gestiona nóminas, impuestos, beneficios, opciones y cumplimiento normativo en países de todo el mundo.
¿Tienes dudas sobre Remote?
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Opinones de Remote
PESIMO SERVICIO AL CLIENTE Y RESPUESTAS
Comentarios: PESIMA experiencia, no responden a tiempo
Puntos a favor:
Cumplidos con el pago, y no mas, no tengo nada mas positivo que decir de ellos,.
Contras:
PESIMO Servicio al cliente, llevo 1 mes detras de ellos pidiendoles que revisen mis desprendibles de pago, y su unica respuesta es "estamos trabajando en eso, disculpa la demora". Su unico medio de comunicación es por correo electronico y la dirección que aparece en Colombia, pertenece a otra empresa, lo cual es muy sospechoso.
Respuesta de Remote Technology
hace 3 meses
Hi there, Thank you for sharing your experience with us. I’m truly sorry to hear that our customer service has fallen short of your expectations. I understand how frustrating it must be to experience delays and feel like you aren’t getting the support you need. This is not the level of service we aim to provide, and we will address this with our team. If you'd like to talk further about your concerns, I’d be happy to help—feel free to reach out to me directly at feedback@remote.com. We're here to make this right for you. Warm regards, Mel Diamond Voice of the Customer Manager @Remote
Un servicio esplendido.
Puntos a favor:
Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo.
Contras:
No lo niego es un poco costoso pero vale la pena adquirirlo.
Easy Remote Work
Comentarios: Excellent
Puntos a favor:
A wonderful platform for employees working Remotely
Contras:
I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee
Alternativas consideradas:
Easy payroll solution
Comentarios: easy to use software, we are happy with the product
Puntos a favor:
easy to use, easy solution for foreign payroll
Contras:
little flexibility: pre-payment for one of our employees was difficult to achieve way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double
Expectation vs Reality
Comentarios: Haven't loved it. It's an inherited system that I would not have chosen myself, I just think they've scaled too quickly and aren't ready to serve a lot of the countries they're working in. It's cost us so much financially but also in time and energy to rectify issues that could have so easily been avoided in the first place if the correct and relevant information had been available at the start of a hiring relationship.
Puntos a favor:
We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support. They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point. Platform is easy to use as an admin and as an employee.
Contras:
Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal. Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway. We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us.
Respuesta de Remote Technology
hace 3 meses
Hi Rachel, Thank you for taking the time to share your experience with us. I’m sorry to hear about the difficulties you’ve encountered, especially around transparency, communication, and support. I understand how frustrating it can be to deal with these issues, and we genuinely appreciate your patience. I'd love to hear more about your concerns and work toward working to resolving all of your concerns. If you’re open to it, please feel free to contact me directly at feedback@remote.com so we can discuss how to improve your experience and ensure we address these challenges effectively. Thanks again, Warm Regards, Melanie Diamond - VOC Manager @ Remote
Alternativas consideradas:
Great to hire abroad
Puntos a favor:
How easy it is to use. The customer service is great
Contras:
Time tracking and hour compensation can bit a bit limiting
Alternativas consideradas:
Good if you're a small company, cost efficacy increases the bigger you get
Comentarios: Great support, health insurance, platform is intuitive
Puntos a favor:
Compliance, health insurance, ease of requests on the platform, support is thorough
Contras:
Have to get in touch with team to solve simple problems sometimes
Alternativas consideradas:
Remote works :)
Comentarios: My experience has been very positive - the team behind Remote do a great job and the platform is well designed and easy to use
Puntos a favor:
Customer service is really responsive and personalized. Plus the platform is easy to use for staff and on the back end, with good functionality
Contras:
I wish more countries were covered for employment through Remote!
Alternativas consideradas:
seamless payroll solution for international teams
Comentarios: Our company is based in the US, but we needed a simple and efficient way to pay employees in Europe. Remote has made this process incredibly convenient.
Puntos a favor:
The platform offers a simple and user-friendly interface, making it incredibly easy to set up contracts and start the process. Everything is quick, accessible, and straightforward, which really streamlines the experience.
Contras:
The pricing could be more competitive, especially for smaller businesses or startups.
Alternativas consideradas:
99% excellent just a couple annoyances
Comentarios: Remote is our key EOR partner and enables our business to move internationally without much issue. In general we are very happy with them.
Puntos a favor:
Great service, solid tech platform, reasonable pricing
Contras:
Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive.
Very user-friendly service that provides great HR value
Puntos a favor:
The system is very comprehensive - I am not sure there has ever been a service I wanted to implement that I was unable to. The customer support is also very helpful.
Contras:
It can get expensive, especially with a growing team.
Great partner with incredible potential
Comentarios: Since we work in different countries, the topics and circumstances of the individual countries are the challenge. Remote and team are always there when you need them and take care of all your questions.
Puntos a favor:
Fast response within 48 hours and very friendly and solution-orientated staff
Contras:
The uncomplicated contact and the totally friendly communication
Respuesta de Remote Technology
hace 3 meses
Hi Martin, Thank you so much for your feedback! I’m thrilled to hear that you’ve had such a positive experience with our team, and that you find the communication friendly and solution-oriented. Providing fast responses and addressing the unique challenges of working across different countries is always a priority for us, If you ever have more questions or feedback, feel free to reach out to me at feedback@remote.com—I’m always here to help and ensure we continue improving. Best regards, Mel Diamond Voice of the Customer Manager
Horrendous experience for my employees
Comentarios: The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.
Puntos a favor:
We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.
Contras:
Customer service was absolutely horrible on several fronts.
Alternativas consideradas:
EOR on the go
Puntos a favor:
UI of the website is straightforward to manoeuvre and get information
Contras:
Availability of local account manager in the local time zone
Great Support and Customer Service
Comentarios: I have had great customer service reps and they really do listen to feedback and add features. It isn't instant, but I have been happy with it.
Puntos a favor:
I really appreciate the customer service that I have had at Remote.
Contras:
The pricing- especially for insurance internationally- can be high.
Very good service
Comentarios: Overall our collaboration has been very good.
Puntos a favor:
UX of the website, availability of the key account and the support
Contras:
there was some slowness in giving responses in the onboarding of an executive
Friendliness, respect and follow-up
Comentarios: It has been good because the issue is followed up until it is solved, until the client is satisfied.
Puntos a favor:
The respectful, friendly and interested manner in which the staff expresses itself
Contras:
In order to respond, they sometimes need to escalate several levels or areas, which slows down the process.
Easy to use tool that makes international hiring incredibly easy
Puntos a favor:
Remote was very easy to set up and use, Customer Support was very helpful.
Contras:
Minor detail but remote did not integrate with our HR tool, so we had to use two HR softwares for internal and external employees.
Honest Review
Puntos a favor:
The Simplicity of the Website in its natural state
Contras:
The constant Email Updates and follow-ups if I answer this survey
Simple and easy to use, helpful support that actually thinks
Puntos a favor:
Ease of use and simplicity, onboarding is super easy and fast and management of the team via the dashboard also easy
Contras:
Costs can be quite high quite fast and for no obvious reasons (to me)
Smooth onboarding process and a great support team!
Comentarios: Overall the experience with Remote has been great so I highly recommend it.
Puntos a favor:
The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need.
Contras:
The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee.
Best service for managing remote employees and payroll with tax compliances
Comentarios: Overall experience with remote is very good because of simplicity and ease of access it manages payroll and tax compliances very effectively.
Puntos a favor:
This software is very easy to use and access it.
Contras:
There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself.
Good service, great idea
Puntos a favor:
It's great that you can work for companies abroad without setting up a cumbersome subsidiary!
Contras:
There are no negative aspects! Everything went positively
Remote makes being remote fun
Puntos a favor:
The ease of use and the UI is amazing. Really enjoyed using it.
Contras:
On the most part a great product. not anything that i didn’t like.
Superior IP protection and customer experience
Comentarios: Extremely pleasant and smooth. They automate the onboarding process for employees so things that should feel very tedious and time consuming felt breezy and quick. Customer success team is a pleasure to work with and barely need their help given how straightforward their platform is.
Puntos a favor:
The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.
Contras:
I would like for them to introduce a 24/7 chat feature but they said they're working on it.
