¿Quién utiliza este software?

Target hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!


Valoración media

62 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Prueba gratis
    No
  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • ReServe Interactive
  • http://www.reserveinteractive.com/
  • Fundada en 1996

Información sobre este software

ReServe Interactive specializes in integrated software applications for the hospitality industry including Sales and Catering, Event Management, Reservations and Floor Management. They have been helping customers increase revenue, reduce costs, improve efficiency and enhance service for more than 20 years. Over 20,000 users enjoy the web-based version, ReServe Cloud(R), in markets such as hotels, restaurants, clubs, caterers, entertainment centers, stadiums, wineries and convention centers.


Funciones de ReServe Interactive

  • Facturación
  • Gestión de barriles
  • Gestión de bodegas
  • Gestión de clubs de amantes del vino
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de viñas
  • Punto de venta (POS)
  • Seguimiento de la producción
  • Bodas/fiestas
  • Compra de entradas
  • Conferencias/convenciones
  • Encuestas y comentarios
  • Gestión de exposiciones y de proveedores
  • Gestión de participantes
  • Gestión de patrocinadores
  • Gestión de reservas por grupos de habitaciones
  • Gestión de tarjetas de identificación
  • Gestión de voluntariado
  • Ludificación
  • Promoción de redes sociales

El proveedor de software no ha completado esta información.

  • Facturación
  • Gestión de contratos
  • Gestión de empleados
  • Gestión de eventos
  • Gestión de inventarios
  • Gestión de marketing
  • Gestión de membresías
  • Portal de miembros
  • Procesamiento de pagos
  • Punto de venta (POS)
  • Responsable de registro de llegada
  • Seguimiento de la asistencia
  • Base de datos de clientes
  • Cálculo de costes
  • Facturación
  • Gestión de banquetes
  • Gestión de calendarios
  • Gestión de camareros
  • Gestión de cocinas y de menús
  • Gestión de contratos
  • Gestión de eventos
  • Gestión de instalaciones
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de presupuestos
  • Gestión de receptas
  • Gestión de reservas
  • Facturación
  • Gestión de alimentación y bebidas
  • Gestión de clientes
  • Gestión de contratos
  • Gestión de eventos
  • Gestión de participantes
  • Gestión de personal
  • Gestión de reservas
  • Gestión de ventas
  • Reserva de recursos
  • Varias instalaciones
  • Costes de alimentos
  • Gestión de camareros
  • Gestión de cocinas
  • Gestión de inventarios
  • Gestión de listas de espera
  • Gestión de menús
  • Gestión de nóminas
  • Gestión de reservas
  • Gestión de tablas
  • Punto de venta (POS)
  • Seguimiento de ventas

Las reseñas más útiles sobre ReServe Interactive

Woodbine Entertainment Group Reserve Interactive

  Traducir con Google
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Puntos a favor: - Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Puntos en contra: - Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents
- Unable to print View Lists

Vendor Response

by ReServe Interactive on 23/9/2016

Hello Joseph,
Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them.
To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs.
Looking forward to our continued partnership.

Sincerely,
The ReServe Team

Great Software!

  Traducir con Google
5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Puntos a favor: Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Puntos en contra: I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Vendor Response

by ReServe Interactive on 2/9/2016

Dear Tamara,
Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you.
Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions!

Kindest Regards,
ReServe Sales