--- description: ¿Qué es y para qué sirve Vanillasoft? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Vanillasoft? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de ventas internas](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft) # Vanillasoft Canonical: https://www.capterra.mx/software/27609/vanillasoft Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.mx/software/27609/vanillasoft?page=2) > VanillaSoft faculta a los equipos de ventas para que respondan a los clientes potenciales más rápido, interactúen de modo uniforme y generen oportunidades mejor calificadas. > > Veredicto: 233 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Vanillasoft? Equipos de ventas internos y remotos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 233 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: VanillaSoft - **Ubicación**: Plano, EE. UU. - **Constitución**: 2003 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Análisis predictivo - Automatización proceso/flujo de trabajo - Base de datos de clientes - Búsqueda de clientes potenciales - CRM - Campos personalizables - Captura de clientes potenciales - Comunicación multicanal - Creación de informes/análisis - Cualificación de leads - Distribución de clientes potenciales - Generación de clientes potenciales - Gestión de actividad de ventas - Gestión de calendarios - Gestión de campañas - Gestión de clientes potenciales - Gestión de contactos - Gestión de correo electrónico - Gestión de flujos de trabajo - Gestión de la comunicación - Gestión de listas de llamada - Gestión de oportunidades - Gestión de reuniones - Gestión de tareas - Gestión del pipeline - Gestión del rendimiento - Grabación - Herramientas de colaboración - Importación y exportación de datos - Informes de ventas - Informes personalizables - Métricas de rendimiento - Panel de actividades - Para el sector de los seguros - Priorización - Puntuación personalizable - Segmentación de clientes potenciales - Seguimiento de interacciones - Seguimiento de la participación - Sistema de calendarios o recordatorios - Third-Party Integrations - Transcripción de llamadas ## Integraciones (en total: 11) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de ventas internas](https://www.capterra.mx/directory/30680/inside-sales/software) ## Categorías relacionadas - [Software de gestión de ventas internas](https://www.capterra.mx/directory/30680/inside-sales/software) - [Sistemas automatizados de ventas](https://www.capterra.mx/directory/12/sales-force-automation/software) - [Software para capacitación de ventas](https://www.capterra.mx/directory/30798/sales-enablement/software) - [Herramientas de administración de leads](https://www.capterra.mx/directory/30017/lead-management/software) - [Software para pronóstico de ventas](https://www.capterra.mx/directory/30930/sales-forecasting/software) ## Alternativas 1. [HubSpot CRM](https://www.capterra.mx/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Zoho CRM](https://www.capterra.mx/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.mx/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.mx/software/61368/salesforce) — 4.4/5 (18783 reviews) 5. [Dynamics 365](https://www.capterra.mx/software/157279/dynamics-365) — 4.4/5 (5823 reviews) ## Opiniones ### "VSoft Is Very Reliable" — 5.0/5 > **JOIA** | *29 de julio de 2025* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options > > **Puntos en contra**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added > > I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues ----- ### "Excellent Platform for Managing a University Phonathon" — 5.0/5 > **Qudsia** | *16 de marzo de 2026* | Educación superior | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling program. The queue-based dialing system keeps callers moving efficiently between prospects and eliminates downtime, which helps maintain strong dial rates throughout shifts. The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team. I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour, contact rates, and pledges. This makes coaching callers and managing performance much easier. Overall, it’s a reliable system for organizing donor outreach and keeping a student call center running smoothly. > > **Puntos en contra**: While the functionality is strong, the interface can feel somewhat dated and takes a little time for new callers to learn. Some administrative features, like list management and workflow customization, could be more intuitive. That said, once the system is set up, it works very well for structured calling programs. > > Overall, my experience with VanillaSoft has been very positive. Managing a phonathon requires balancing efficiency, caller training, and donor engagement, and VanillaSoft supports all three well. The platform allows our team to maintain consistent outreach, track donor interactions effectively, and monitor caller performance in real time. It has been a dependable tool for managing our call center operations and helping our team stay organized and productive during calling shifts. ----- ### "Rudimentary At Best." — 1.0/5 > **Gabby** | *25 de agosto de 2025* | Recaudación de fondos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: If I'm being honest, I don't really like anything about Vanilla Soft. Every single aspect of it is rudimentary at best. > > **Puntos en contra**: If I have multiple people texting me, when a new message comes in, the other message fully disappears and if I'm not paying attention, my message is now being sent to someone that it has NOTHING to do with. We cannot receive photos. The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another person cc'ed and one of the emails is wrong/bounces... NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved. All of the improvements that have been rolled out have actually made pretty much EVERYTHING significantly WORSE. > > The learning curve of to this program is that you need to memorize the ways that its bad so that you can work around the issue before it even presents itself. I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send. I'm honestly not the hugest fan of the program. It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted to be moved/we cannot just drag and drop it. It's also incredibly inconvenient that your text platform is basically useless in most ways. ----- ### "Streamlined Lead Management with Powerful Automation" — 5.0/5 > **Kathia** | *22 de octubre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Vanillasoft makes it easy to manage leads and automate follow-up tasks. The workflow automation saves a lot of time, and the interface is straightforward once you get used to it. I especially liked the call queue feature, it ensures reps never miss a lead and keeps outreach consistent. Their security features, including user permissions and data access controls, also inspire confidence. > > **Puntos en contra**: The reporting tools could be more customizable. Some analytics are locked behind higher tiers, and integrating with other CRMs or marketing tools sometimes requires manual setup or third-party connectors. The learning curve for new team members can also be a bit steep. also Clarity is dope. > > Overall, Vanillasoft is a solid sales engagement platform that delivers great value for money, especially for teams focused on outbound calling and lead follow-up. Customer support is responsive and knowledgeable, and onboarding resources are helpful. Once configured, it really boosts productivity and lead conversion rates. ----- ### "VanillaSoft Review" — 5.0/5 > **Andrew** | *21 de agosto de 2025* | Banca | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and outbound calling. The pricing is reasonable compared to larger CRMs, and it gives smaller and mid-sized teams enterprise-level functionality without breaking the budget. > > **Puntos en contra**: The platform has a moderate learning curve. Basic functions like calling, lead tracking, and note-taking are straightforward, but admins may need extra time to fully customize workflows and reporting. Once trained, users find the system intuitive. > > VanillaSoft provides a reliable level of security with role-based permissions and data encryption. We’ve felt confident that customer information and leads are well-protected. ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.capterra.mx/software/27609/vanillasoft?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/27609/vanillasoft) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados