--- description: ¿Qué es y para qué sirve SERVTRAC? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es SERVTRAC? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software administrador de los servicios de campo](/directory/10009/field-service-management/software) > [SERVTRAC](/software/30215/servtrac) # SERVTRAC Canonical: https://www.capterra.mx/software/30215/servtrac Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/30215/servtrac?page=2) > SERVTRAC gestiona procesos de servicio externo para fabricantes de equipos comerciales, distribuidores y contratistas de servicios independientes. > > Veredicto: 11 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa SERVTRAC? SERVTRAC es adecuado para las empresas que venden y mantienen equipos y tienen una fuerza de trabajo móvil que requiere acceso en tiempo real a los horarios, el historial de equipos, el inventario, los SLA de los clientes y los precios. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 11 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: AMTECH Computer Services - **Ubicación**: Jacksonville Beach, EE. UU. - **Constitución**: 1989 ## Contexto comercial - **Precio inicial**: USD 15,000.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000 - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos, México ## Funciones - Acceso móvil - Base de datos de clientes - Base de datos de contactos - Cobro de pagos en el terreno - Enrutamiento - Facturación - Firma electrónica - GPS - Gestión de contratos o licencias - Gestión de expediciones - Gestión de inventarios - Gestión de pedidos de trabajo - Gestión de trabajos - Gestión de técnicos - Historial de servicios - Presupuestos y estimaciones - Programación - Seguimiento de tiempo en línea ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software administrador de los servicios de campo](https://www.capterra.mx/directory/10009/field-service-management/software) ## Categorías relacionadas - [Software administrador de los servicios de campo](https://www.capterra.mx/directory/10009/field-service-management/software) - [Software de asignación de personal](https://www.capterra.mx/directory/30059/service-dispatch/software) - [Programas para electricistas](https://www.capterra.mx/directory/31006/electrical-contractor/software) ## Alternativas 1. [Housecall Pro](https://www.capterra.mx/software/140363/housecall-pro) — 4.7/5 (2737 reviews) 2. [ServiceTitan](https://www.capterra.mx/software/150053/servicetitan) — 4.3/5 (325 reviews) 3. [Service Fusion](https://www.capterra.mx/software/135788/service-fusion) — 4.3/5 (290 reviews) 4. [ServiceTrade](https://www.capterra.mx/software/132690/servicetrade-commercial) — 4.6/5 (339 reviews) 5. [Kickserv](https://www.capterra.mx/software/122541/kickserv) — 4.4/5 (387 reviews) ## Opiniones ### "SERVTRAC Mobile Solution" — 5.0/5 > **James** | *5 de julio de 2016* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features. > > **Puntos en contra**: Once everyone was trained on the software, it has been performing exactly how I hoped it would. > > We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores. ----- ### "Integration of ServTrac Software thru Mobile Devices" — 5.0/5 > **Mark** | *18 de julio de 2016* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: ServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team. > > **Puntos en contra**: Payroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system. > > ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing. ----- ### "Useful Software" — 4.0/5 > **Greta** | *4 de julio de 2019* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It's pretty intuitive. Good customer support. > > **Puntos en contra**: Wish it could also work as a donor database. ----- ### "Service Management Software Improves Business Efficiency and Service Delivery." — 5.0/5 > **Dennis** | *27 de junio de 2016* | Servicios para instalaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field. > > **Puntos en contra**: No unsatisfactory issues to report. > > SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent. ----- ### "SERVTRAC is designed for our business" — 5.0/5 > **Joseph** | *3 de agosto de 2016* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold. > > **Puntos en contra**: N/A > > We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/30215/servtrac?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/30215/servtrac) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Datos estructurados