SurveyMonkey

¿Quién usa SurveyMonkey?

Profesionales de las áreas de experiencia del cliente, RR. HH., marketing, TI y crecimiento o cualquier persona que quiera saber qué quieren, necesitan y esperan sus empleados, clientes o potenciales clientes.

¿Qué es SurveyMonkey?

Con la confianza del 98 % de la lista Fortune 500 y utilizada en más de 350 000 organizaciones, la plataforma People Powered Data de SurveyMonkey brinda a millones de personas de todo el mundo una forma de convertir los comentarios en acciones que impulsan el crecimiento y la innovación.

Información sobre SurveyMonkey

SurveyMonkey

http://www.surveymonkey.com

Fundada en 1999

Resumen de precios de SurveyMonkey

SurveyMonkey dispone de una versión gratuita y no ofrece una prueba gratis. La versión de pago de SurveyMonkey está disponible a partir de USD 25.00/mes.

Vídeo de SurveyMonkey
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Precio inicial

USD 25.00/mes

Versión gratuita

Prueba gratis

No

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En vivo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de SurveyMonkey

  • Admite audio/imágenes/vídeo
  • Biblioteca de preguntas
  • Encuesta móvil
  • Encuesta sobre sitio web
  • Herramientas de análisis de datos
  • Lógica de exclusión
  • Marketing por correo electrónico
  • Rama de preguntas
  • Recolección de respuestas sin conexión
  • URL de encuestas personalizadas

Lista completa de Software para encuestas

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Opiniones de SurveyMonkey

Todas las opiniones

Calificación general

4.6/5

Average score

Facilidad de uso 4.6
Atención al cliente 4.3
Funcionalidades 4.4
Relación calidad-precio 4.5

Review software

Share your experiences with other software buyers.

¡Escribe una reseña!
Faibrey D.
Data Analyst
Agricultura, 5001-10,000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 23/7/2020

"Data Collection and Analysis Master"

Comentarios: It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Puntos a favor: The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Contras: The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

  • Fuente de la reseña 
  • Publicado el 23/7/2020
Ben E.
Director of Communications
Educación superior, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 22/9/2020

"Aesthetically pleasing, effective, and highly customizable"

Comentarios: Overall, I'm highly satisfied with SurveyMonkey for our organization's needs. Working for a social organization, our marketing efforts deviate from the standard corporate or business needs. One of our biggest efforts is receiving feedback from programming or educational content and SurveyMonkey has been instrumental in allowing us to do that.

Puntos a favor: Having used other products similar to SurveyMonkey, I can safely say that SurveyMonkey is one of the most aesthetically pleasing. Its customization allows for branding and personalizing forms to keep marketing efforts in-line with brand standards.

Contras: To have access to more robust analytics, it requires a higher paid plan, which is unfortunate. Paying for a mid-tier option, it feels like those analytics should be included.

  • Fuente de la reseña 
  • Publicado el 22/9/2020
Kristen B.
Consultant
Biotecnología, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 17/3/2020

"It does the job but leaves much to be desired."

Comentarios: I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Puntos a favor: It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Contras: The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

  • Fuente de la reseña 
  • Publicado el 17/3/2020
Timmy T.
Software Engineer
Software informático, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    3 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 18/8/2020

"Superior to Google Forms"

Comentarios: I use Surveymonkey in emails to determine best meeting times and practice. Also, our internal team leaves a survey active on our website so users can rate and provide feedback on our current software and patches.

Puntos a favor: I like that any Surveymonkey user can call their help center if there's some sort of problem or question. Nothing like that for Google Forms. Also, upgrading SurveyMonkey allows surveys to be hosted on websites, which is great for regular-recurring meetings.

Contras: I did not like the "custom" charts that were available for premium users. I was hoping to have more control over the type and aesthetic of the chart produced.

  • Fuente de la reseña 
  • Publicado el 18/8/2020
Linda R.
Director, Emergency Management
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 9/10/2020

"Can't live without it"

Comentarios: Has made our job easier and the analytics an essential part of our process

Puntos a favor: Having to do After Action Reports for an Emergency Management or Emergency Exercise was cumbersome. Using Survey Monkey has made this process better and I am able to reach many staff enterprise wide to survey and get their input evaluating our response.

Contras: I think that they should expand the user pool. It is limiting when you are working on a team where many people need access.

  • Fuente de la reseña 
  • Publicado el 9/10/2020