--- description: ¿Qué es y para qué sirve Waystar? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Waystar? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de reclamaciones](/directory/30029/claims-processing/software) > [Waystar](/software/45512/zirmed) # Waystar Canonical: https://www.capterra.mx/software/45512/zirmed Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.mx/software/45512/zirmed?page=2) > Waystar proporciona tecnología de última generación, basada en la nube, que simplifica y unifica el ciclo de ingresos de la atención médica. > > Veredicto: 210 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Waystar? Waystar, la combinación de Zirmed y Navicure, ofrece la experiencia de cliente mejor calificada a más de 450 000 proveedores, hospitales, sistemas de salud, organizaciones de servicios ambulatorios y socios. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 210 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Waystar - **Ubicación**: Louisville, EE. UU. - **Constitución**: 1999 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Asesoramiento de remesas - Conforme con HIPAA - Creación de diagramas - Denial Management - Entrada de códigos y cargos - Evaluación de riesgos - Facturación - Facturación médica - Filtro de reclamaciones - Gestión de clientes - Gestión de clínicas - Gestión de facturas - Gestión de formularios - Gestión de ingresos - Gestión de reclamaciones - Historia clínica electrónica/informatizada - Historial de facturas - Integración EHR/EMR - Procesamiento de pagos - Programación de citas - Reclamaciones electrónicas - Seguimiento de la conformidad - Seguimiento de reclamaciones - Therapy Notes - Third-Party Integrations - Verificación de elegibilidad para el seguro ## Integraciones (en total: 14) - AdvancedMD EHR - AlayaCare - Alora Home Health - AxisCare - Azalea Health - Bonafide - CHIROSPRING - ChiroTouch - PHIMED - Raintree Systems - Residex - Sunwave - TELCOR RCM - eClinicalWorks ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de reclamaciones](https://www.capterra.mx/directory/30029/claims-processing/software) ## Categorías relacionadas - [Software de gestión de reclamaciones](https://www.capterra.mx/directory/30029/claims-processing/software) - [Software para consulta médica](https://www.capterra.mx/directory/20029/medical-practice-management/software) - [Programas de facturación médica](https://www.capterra.mx/directory/30026/medical-billing/software) - [Software de gestión hospitalaria](https://www.capterra.mx/directory/30096/hospital-management/software) - [Software de RCM (Revenue Cycle Management)](https://www.capterra.mx/directory/32275/revenue-cycle-management/software) ## Alternativas 1. [Tebra](https://www.capterra.mx/software/129169/tebra) — 3.9/5 (1369 reviews) 2. [athenaOne](https://www.capterra.mx/software/98735/athenaone) — 3.8/5 (911 reviews) 3. [Jane](https://www.capterra.mx/software/178984/jane-app) — 4.8/5 (518 reviews) 4. [ModMed](https://www.capterra.mx/software/124590/ema) — 4.4/5 (367 reviews) 5. [NextGen Office](https://www.capterra.mx/software/31268/nextgen-ambulatory-ehr) — 4.0/5 (1283 reviews) ## Opiniones ### "Using Navicure for the 1st time was fairly easy." — 5.0/5 > **Cyrena** | *16 de enero de 2018* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Navicure is absolutely great for daily reporting\! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service. > > **Puntos en contra**: Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well. > > Easier way to find the reason of the rejected and denied claims daily. ----- ### "Easy to Use" — 5.0/5 > **Santin** | *9 de agosto de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have. > > **Puntos en contra**: Sometimes the eligibility takes a long period of time. > > I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals. ----- ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" — 1.0/5 > **Betty** | *5 de marzo de 2025* | Práctica médica | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. > > **Puntos en contra**: 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. > > Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. ----- ### "AB's WAYSTAR REVIEW" — 4.0/5 > **Usuario verificado** | *26 de mayo de 2022* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The function I like the most how easy and user friendly it is to submit a claim, verify the information is correct and it has been accepted, reviewed and submitted to the payer. > > **Puntos en contra**: With my experience using Waystar, I really can not think of any aspect that I do not like or that needs to be better. ----- ### "Zirmed provides excellent revenue cycle management, it is easy to use and responsive" — 5.0/5 > **Thierry** | *25 de abril de 2018* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster. > > **Puntos en contra**: As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility. ----- Página: 1 de 10\ Siguiente: [Página siguiente](https://www.capterra.mx/software/45512/zirmed?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/45512/zirmed) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados