HotSchedules

Por HotSchedules

4.5 / 5 261 reseñas
HotSchedules

¿Quién utiliza este software?

With over 2 million users, the HotSchedules suite of software is designed for businesses with as few as five employees up to multi-store, enterprise-level, and franchise organizations.

Valoración media

261 reseñas
  • En general 4.5 / 5
  • Facilidad de uso 4 / 5
  • Atención al cliente 4 / 5
  • Funciones 4 / 5
  • Relación calidad-precio 4 / 5

Detalles del producto

  • Versión gratuita No
  • Prueba gratis No
  • Implementación En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • HotSchedules
  • http://www.hotschedules.com
  • Fundada en 1999

Sobre HotSchedules

HotSchedules provides a cloud-based operating platform, as well as supporting solutions and services for the restaurant, retail and hospitality industries. HotSchedules suite of products enables owners and operators to schedule employees across locations, track time and attendance, monitor business performance and manage day-to-day operations. With HotSchedules native mobile app, employees can check schedules, pick-up and drop shifts, and request time off, all from their mobile phones.

Funciones de HotSchedules

  • Alertas y notificaciones
  • Planificación de instalaciones
  • Planificación de personal
  • Programación automatizada
  • Programación de citas
  • Programación de cursos
  • Programación de grupos
  • Programación de recursos
  • Real-time Scheduling
  • Room Booking Management
  • Varias ubicaciones
  • Control de asistencia
  • Evaluación del rendimiento
  • Gestión de contrataciones
  • Gestión de subcontratistas
  • Gestión del ciclo de vida de empleados
  • Mano de obra variable
  • Presupuestos y previsiones
  • Programación
  • Proyección de trabajo
  • Seguimiento de competencias
  • Contabilidad integrada
  • Creación de informes/análisis
  • Facturación
  • Gestión de cocinas
  • Gestión de empleados
  • Gestión de inventarios
  • Gestión de listas de espera
  • Gestión de menús
  • Gestión de reservas
  • Gestión de tablas
  • Punto de venta (POS)
  • Análisis nutricional
  • Comidas gratuitas y a precio reducido
  • Compras
  • Cálculo de costes
  • Escuelas
  • Gestión de inventarios
  • Gestión de receptas
  • Pagos y financiación en línea
  • Para comedores
  • Para instalaciones médicas
  • Planificación de menús
  • Punto de venta (POS)
  • Seguimiento de bandejas
  • Base de datos de empleados
  • Cambio de turnos
  • Creación de informes/análisis
  • Distribución de programas
  • Programación
  • Programación automatizada
  • Reloj de tiempo
  • Seguimiento de vacaciones/ausencias

Las reseñas más útiles de HotSchedules

General Manager and partner

Traducir con Google Revisado el 3/2/2017
Carisa D.
General Manager/ Partner
Restaurantes, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: asdf
4/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
3 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost. I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Puntos a favor: The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Contras: Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Respuesta de proveedores

por HotSchedules el 9/2/2017

Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview

Please reach out if you are continuing to experience difficulty with the software.

This software is easy to use and a great way to communicate.

Traducir con Google Revisado el 8/8/2017
Greg L.
Restaurant Service Manager
Restaurantes, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
Fuente: asdf
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Puntos a favor: The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Contras: My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

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