17 años ayudando a las empresas mexicanas
a elegir el mejor software

¿Qué es eviivo?

Este paquete de software fácil de usar hace que sea sencillo para los anfitriones y los hoteleros tomar reservas, anunciar y actualizar las tarifas en las principales OTA y tomar pagos en conformidad con PCI. El paquete eviivo permite que los propietarios de alojamiento independientes aumenten las reservas en línea a través de cientos de sitios web diferentes y luego los administren en un solo lugar, lo que les da más tiempo para cuidar de sí mismos o atender a sus huéspedes. eviivo trabaja con más de 12 000 propiedades independientes y fabulosas en toda Europa, desde majestuosos castillos hasta alojamientos frente a la playa.

¿Quién usa eviivo?

Entre los 16 000 clientes, se encuentran alojamientos, casas de huéspedes, pubs y posadas, restaurantes con habitaciones, apartamentos con servicios, villas y casas de campo y hostales. Cada uno es tan individual y único como las personas que los dirigen.

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eviivo

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de eviivo

Evaluación media

En general
4.1
Facilidad de uso
4.0
Atención al cliente
4.1
Funcionalidades
4.0
Relación calidad-precio
4.0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
57%
4
21%
3
6%
2
5%
1
12%
Fernando
Director en España
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Muy buen channel manager

5.0 hace 3 años

Puntos a favor:

La sincronización con las plataformas, la comodidad la programación de la mensajería, etc

Contras:

Estamos a la espera del asistente de precios.

Paco
R en España
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Buen PMS, servicio pésimo

3.0 hace 3 años

Puntos a favor:

Relativamente fácil de usar, control bastante elevado de todos los parámetros de tu propiedad

Contras:

El servicio técnico, casi inexistente. Cuenta semanas conseguir que te atiendan

Juan Manuel
gerente en España
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Software util y funcional.

4.0 hace 4 años

Comentarios: satisfactoria.

Puntos a favor:

funcionalidad y opciones en general para el cambio de tarifas, información visual y agilidad.

Contras:

Tener que crear canales específicos para Airbnb y VRBO. Limitación en el tipo de promociones a realizar. Dificultades y errores cuando se utiliza la web a través del móvil.

Nikki Louise
Nikki Louise
Director's Assistant en RU
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Highly Recommend

5.0 hace 2 años

Comentarios: Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet.

Puntos a favor:

I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us.

Contras:

A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them.

Dean
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

best of all

5.0 hace 11 meses

Comentarios: We have used several channels managers and Eviivo has by far been the best we have ever used. The team is great, caring and willing to help. The system is easy to use and has many great features. I would recommend Eviivo to any one.

Puntos a favor:

We have used many channels managers, we have been most satisfied with Eviivo. Friendly team always willing to help. We love how easy Eviivo is to use and the many upgrades over the years. If I had to pick one thing I like the most besides the team, it is the depndable and easy to use calendar.

Contras:

I wish I could think of something to be critical of but there is nothing.

Jim
Owner en Canadá
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Owner aaaaa

1.0 hace 5 meses

Puntos a favor:

Works ok when yo can get on the software or get some support.

Contras:

Force you to change password. Then won't accept a new password! This constant need to change passwords. The inability to get support at 10pm! Now I'm locked out of the poorly designed software, unable to get info on MY bookings! Tried resetting password a dozen times! NO ACCESS!

Kathleen
Owner Operator en Canadá
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Eviivo saves our precious time

5.0 hace 10 meses

Comentarios: We are very grateful to everyone at Eviivo

Puntos a favor:

Julie who takes care of us responds promptly and is amazing and kind.

Contras:

Can't think of anything that has been difficult

Bethany
Propert Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great property mgmt system

5.0 hace 5 meses

Puntos a favor:

The live support and the quick help with every question I have.

Contras:

No complaints. Some limitations in reporting but support helped us find a different way.

Rick
owner en EE. UU.
Propiedad inmobiliaria, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great Product, Great People

5.0 hace 4 meses

Comentarios: fantastic support channels via chat (and phone when allowed)

Puntos a favor:

channel integration within Google, Hotels.Com, Expedia, VRBO, etc.

Contras:

software glitches in rate plan management and screens. Would also be great to activate and deactivate a plan (vs delete and recreate only)

Chris
Director en RU
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Efficient service

5.0 hace 8 meses

Comentarios: Positive. Just a few little things to overcome as I get used to the system.

Puntos a favor:

Combining all the other platforms and ease of use on mobile

Contras:

Customer service when having an issue - left waiting in chat room for long periods of time.

Amy
Owner, Marketing Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Not a good experience

3.0 el año pasado

Comentarios: Bad. Just not acceptable. As a business owner who used to manage websites, social media, and online marketing for clients, communication was unacceptable. I got my website up and working in less than 24 hours with another provider. It looked how I wanted and had capabilities that I was working with Eviivo to get for almost a month. While we started strong , lack of communication when your website isn't working, the SSL is broken, does not work when you need to have your website live to take bookings and make money. I feel like I wasted a month of my time that I could have been making money.

Puntos a favor:

Their system is very thorough in gathering information. A lot of detail and in depth planning, but takes a lot of time. Their integration seemed good but I didn't complete and bookings that way.

Contras:

Customer service and onboarding was awful. Getting help, whether a small question or pushing a button to activate something was like pulling teeth. They had folks on chat support but they always said I needed to talk to my onboarding agent who didn't reply to emails or answer my questions. I got very simple, template like replies, like "just click here and here." Instead of helping me set up website capabilities on the back end (HTML) or scheduling a meeting. As a client, I should never have to wait more than 24 hours for a reply when onboarding. If you're busy, just reply and set up a call. If you're on vacation, have an away message.

Andy
Owner en EE. UU.
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Rude customer service

1.0 hace 10 meses

Comentarios: I used hotel.com to book a stay. I paid hotel.com and received my receipt. However, I received a 2nd receipt from Enviilvo.com and that receipt was over $20 higher than the hotel.com booking. I called hotel.com which told me the only booking they had was the 1st one & told me to call Enviilo. When I called Enviilo, I got a "customer service" rep. named [sensitive content hidden]. [sensitive content hidden] was very rude, and loud. When I tried to explain the situation, [sensitive content hidden] kept interrupting, talking over me, & refused to listen to anything I had to say. I told her that I thought she was being rude, and her only response was "Thank you." I still don't know why I was double billed, what I will be billed, or whether I will be billed twice for the same stay.

Puntos a favor:

Nothing - I didn't request it, but received a receipt for a bill which was more than $20 more than the same billing I got directly from Hotels.com

Contras:

Extremely RUDE "customer service." Actually no customer service at all only, just someone who yelled at me, refused to listen to my problem & basically talked to me as though she thought she was my superior.

Tegan
Wedding Coordinator en EE. UU.
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

THANK YOU [sensitive content hidden]!!

5.0 hace 7 meses

Puntos a favor:

[sensitive content hidden] saved the day for me and our couple today.

Contras:

Maybe allow simple editing capabilities when doing room "Block" bookings, especially for our type of venue that has two lodging properties

steve
Owner en RU
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Using Eviivo Suite

4.0 hace 2 años

Puntos a favor:

Easy to use system, especially for users not so familiar with operating systems. Easy to facilitate/integrate ota's, especially when varying rate plans are required.

Contras:

It can sometimes prove a little difficult to get assistance but once you've found that, the knowledge of the contact is generally excellent and the issues are quickly resolved.

Graham
Owner en RU
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Eviivo - a great PMS for managing 2 bedroom room cottages or 100+ room hotels

5.0 hace 2 años

Comentarios: I chose Eviivo from a shortlist of maybe half a dozen products when I started out three and a half years ago now and I've grown my business on the back of it. The support during the pandemic of 202/21 was exceptional too. And the price has been a constant too, which is really nice. To be honest, I can't imagine being without Eviivo now.

Puntos a favor:

The support. It's second to none. You don't need it often, but when you do it's there for you.

Contras:

To be honest I can't think of any features I don't like about Eviivo. And I rarely think of improvements that could be made to it (although I do sit up and take notice when Eviivo bring out improvments). I suppose I could cite the fact that there isnt a facility within the software where users can suggest improvements (or not one I've found anyway). Also, Eviivo don't have an affiliate scheme which is a pity, otherwise I'd probably be even more pro Eviivo than I am already!

Philip
Landlord en RU
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Hamilton House Holiday Apartments

5.0 hace 2 años

Comentarios: Very happy and there is always someone to chat with if I get stuck...

Puntos a favor:

It has all the elements I need. I've beed using Eviivo for the last 5 years.

Contras:

I find creating rates rate, but I'm not good on programs.

Donna
Owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Eviivo was the suggested replacement for Webervations

4.0 hace 3 años

Comentarios: This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.

Puntos a favor:

More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

Contras:

In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

Respuesta de eviivo

hace 3 años

Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US

Eloise
Owner en RU
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Excellent value for the price!

5.0 hace 3 años

Comentarios: Great company, helpful. The time I used to spent on repetitive admin tasks just nose dived to a fraction of what it used to be!

Puntos a favor:

Set it up and forget about it! The software behaves like a workhorse and takes care of a million things for me every day.

Contras:

Some things take too long to set up when you get started. But worth the effort.

Sheri
Owner en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

WORST EXPERIENCE EVER

1.0 hace 6 años

Comentarios: Eviivo has cost our business time and money. I am now looking to replace eviivo with another booking engine. It's a shame that the customer service is so lacking because I really had hoped I would like their product. Especially after being on Webervations for 15 yrs which saw virtually no improvements to their calendar despite so many technical advancements in that timeframe which really makes my point...how could eviivo be so much worse than the antiquated and outdated Webervations? At least Weber worked reliably and never cost me reservations.

Puntos a favor:

Absolutely nothing. Booking engine is NOT working. Their customer service is NON EXISTENT. Phone calls go to voice mail, emails unanswered, support tickets unanswered, online chat spotty at best.

Contras:

This booking engine is unreliable at best. Since going "live" 2 weeks ago I have not received a reservation thru eviivo because it doesn't work. I have received calls from guests who were unable to complete their booking online which was exactly my experience after I conducted my own test to ensure their system was actually functioning. My test booking never went thru...just kept cycling back to the reservation page. I am 2 weeks into this and have not even received a phone call back from eviivo and the booking engine is still NOT working. The customer service is NON EXISTENT. No one answers the phone, their online chat support is not staffed and most often is unavailable, email and support tickets go unanswered. I have a small lodging property and pride myself on being responsive to the requests of my guests. I am dumbfounded by the total lack of regard eviivo has for their customers. Each day that goes by without the booking engine working properly is costing my business revenue and disservicing my guests. Here are more negatives: 1. The address field asks only for a zip code and not the guests full address. Why? 2. The Discover card and Amex logos do not appear as accepted forms of payment even if your business accepts them. 3. The confirmation letter generated is poorly worded, is largely not customizable and is confusing for a guest to understand. 4. The booking page uses language native to the UK but not the US. Ex: Forename and Surname vs First and Last name.

Respuesta de eviivo

hace 6 años

Hi Sheri, We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Weber. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo

clyde
Manager en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Very poor as compared to their desktop version.

2.0 hace 7 años

Comentarios: We LOVED LOVED LOVED the old desktop version. Lived with it for nearly 6 years. But January 1st required us to abandon that and use the new web version. If they maintain their previous commitment to listen to what the customer needs, they might address all the deficiencies of their new system. I have detailed out over 9 such deficiencies in a letter to homeaway (now the owner of RezOvation Web). I have spent hours researching other programs in the past and for the price never found one to match the capabilities of RezOvation desktop. But now I will be looking again because we are now charged a monthly subscription (as most now do) and find the new system cumbersome. (we were familiar with the desktop version within hours of putting it to use, but now after a month we are still struggling to get to the places we need to be)

Puntos a favor:

As with their old desktop version, this system does great when it comes to features like: moving or resizing reservations with a drag of the mouse, producing housekeeping and revenue reports, ability to add rooms to an existing reservation, changing the price of any or all rooms. Technical support is quite phenomenal during business hours. Very responsive via phone. Less so via email.

Contras:

As compared to their just retired desktop version, this new system has several problems. 1. We can now no longer see all of our rooms in a single screen shot. Of our 40 rooms, over a 1/3 require scrolling up. 2. Choosing rooms for a reservation takes more care and attention because the room order for the reservation window is ordered differently than for our occupancy map. Also, it now shows all rooms whether available for the selected dates or not (before it only showed available rooms with an option to show "all rooms." 3. In the process of entering a guest, if upon first entry there is no existing guest, it is cumbersome to get out of that screen to add a guest. Before if we entered the name and it didn't exist it was a single click to add the new guest. 4. Increased clicks to accomplish almost everything compared to the old system.

Marcus
Owner en RU
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Mainly great but some issues

4.0 hace 2 años

Puntos a favor:

I'm a big fan on the whole, it makes everything much easier.

Contras:

The issues integrating with Booking.com and the emails not going out to Airbnb guests

Molida
Front Desk en EE. UU.
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Can be questionable

3.0 hace 7 años

Puntos a favor:

It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

Contras:

The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.

Gwen
owner en Canadá
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Using Eviivo

5.0 hace 4 años

Comentarios: I like the web site and it is easy to get to customer support. They are always very friendly but I was never able to get to [SENSITIVE CONTENT HIDDEN] directly. I always had to go thru another group until I finally got her email and was able to let her know via email that there was still an ongoing problem with the billing. That has been my only concern regarding eviivo. Otherwise everything is great. As mentioned above, I took the time to try and correct the billing problem, not sure most businesses would have done that, month after month.....

Puntos a favor:

Very user friendly and always available. Easy to check bookings and add my own bookings. Compared to what I used in the past, this is a breeze. Glad we were able to find out about eviivo.

Contras:

We pay with our credit card and the credit card renewed with a new expiry date and code and I could not see any place on the site to add this info so I called the help line and ended up talking to [SENSITIVE CONTENT HIDDEN]. She took the new information and processed it and then it happened the next month and I had to call back and then it happened again the 3rd month. She had not updated the ongoing information. I think it is finally corrected but it would have been nice if I could have updated on line and did not have to call back 3 months in a row to get it fixed. Also I wonder, if I did not call how long would it have been before someone tried to call me to find out why they were not getting the payment??

Michael
General Manager en EE. UU.
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Even the IRS has better customer support

1.0 hace 6 años

Puntos a favor:

The software has some good potential. It's overall interface is nice and it should in theory be able to connect with many ota's.

Contras:

There is practically no customer support in the USA. I realize they are quite busy migrating customers from rezovation to eviivo, but thats no excuse for completely ignoring your customers. we had a problem with our migration from Rezovation to Eviivo. A lot of our historic data from the last few months disappeared. I've left Voicemails and online queries for the last 10 days and no one ever returns my calls or respond to the queries. They have an online chat function which would be great for reaching customer support- but it's been unavailable during regular business hours for the last few weeks. I've had credit card payments that show as approved in their system, but their card processor, Cardpointe has no record of them and I've never been paid. One of our room categories has 1 king bed and a max occupancy of 2. I set it up in their system as a max occupancy of 2 but they are showing it in my online booking engine as a max occupancy of 4. They seem to not thing this is an important enough issue to warrant a return call. Overall, this has been a disaster. I was really excited to make the switch at first, but i never in my wildest dreams imagined that their guaranteed max turnaround time of 24 hours for support questions would turn into 10days of unreturned calls. If you are considering switching to eviivo, I would reconsider. Perhaps someday they'll get their act together, but that day does not appear to be today.

Respuesta de eviivo

hace 6 años

Hi Michael, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you. Regards, eviivo

Carol
owner en EE. UU.
Hostelería, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Wish I had picked another software!

3.0 hace 5 años

Comentarios: My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later.

Puntos a favor:

Not much. It did integrate with my previous system.

Contras:

It is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes.