Track-It!

Track-It!


¿Quién utiliza este software?

Track-It! includes everything you need to manage your IT Help Desk. Full featured, easy to use and cost-effective, Track-It! Help Desk is designed specifically with the needs of the small to mid-sized business in mind.


Valoración media

56 reseñas
  • 4 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $995/una vez
  • Versión gratuita
    No
  • Prueba gratis
  • Implementación
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    En línea

Datos del proveedor

  • BMC Software
  • http://www.bmc.com/
  • Fundada en 1980

Información sobre este software

Track-It! Help Desk and Asset Management Software is affordable, reliable and easy to use. Download a free trial and use it for 30 days risk free. Try Track-It! today and see why companies worldwide have trusted Track-It! for over 20 years. Track-It! provides help desk, email to work order conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset and more. For more information, visit http://www.trackit.com


Funciones de Track-It!

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes
  • Acceso móvil
  • Base de conocimientos
  • Configuration Management Database (CMDB)
  • Control remoto
  • Gestión de SLA
  • Gestión de adquisiciones
  • Gestión de incidentes
  • Gestión de recursos informáticos
  • Gestión del cambio
  • Portal de autoservicio

Las reseñas más útiles sobre Track-It!

The Price Vs Functionality ratio still separates Track-It! from the rest of the SMBs solutions

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
Características y funcionalidad
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: To summarise; if you are on limited budget but looking for a feature rich product that is going to transform your IT Maturity from chaotic & reactive to proactive, then look no further than Track-It!
I've been associated with Track-It! for over 15 years since version 2. I was part of a small team in the UK that grew the business Track-It! in the UK, using - of course - Track-It!
The pros about Track-It! is that it is a product that is pretty much out of the box, easy to install & configure, with a getting started guide that is prescriptive & can get you up & running in days as oppose to weeks & months. Ultimately when managing a small help desk, you want to know what you are supporting, who is using what you are supporting & then having the ability to communicate with your end users via a number of methods. The when managing the ticket, the ability to categorise, prioritise, assign, notify & escalate. Track-It! allows you to do this all this. Change Requests, Purchasing, Software Licencing & naturally strong reporting capabilities. Track-It! really does have a lot to offer.
From the founding company Blue Ocean Software to BMC Software, the product team is still pretty much in place & very customer centric utilising the in-built communities & customer led feature requests to further develop the product. The model has not really changed since day one that you are able to download a fully functional 30 day demo to evaluate. Trust Track-It! has been a brand backed by it's delivery & it's no surprise that at over 50,000 customers it is the world's most widely installed helpdesk system.
So if you are looking for an integrated help desk & asset management solution, then definitely consider Track-It!
Where Track-It! will be limited is if you are looking for a flexible, fully customisable solution. If this is what you are looking for, then Track-It! is not the right product & BMC offer products such as Remedyforce, FootPrints, Remedy & Remedy onDemand to cater for this requirement.
InfraVision are an elite BMC partner & have witnessed over the last 18 months a significant growth in Track-It! with the UK & Irish markets, which would suggest that companies are looking for simple, out of the box solutions & not implement process for process sake!
We are more than happy to back our words of this review & prior to evaluating, if you would like to receive a Track-It! overview to enhance your evaluation experience, then contact us at [email protected]

TrackIT is an average product that has not changed much in 10 years

  Traducir con Google
3/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Puntos a favor: The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature...

Puntos en contra: Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere.