ChainDrive

ChainDrive

Por Multidev Technologies

¿Quién usa ChainDrive?

Multidev provides the mid-size retailer, a sophisticated, completely Integrated Retail Management System.

¿Qué es ChainDrive?

ChainDrive is a complete end-to-end solution that is flexible, scalable and affordable; providing Apparel, Footwear, Jewelry and Specialty Retailers, E-tailers and Wholesalers with a fully integrated system that maximizes productivity, improves efficiencies, and harmonizes processes across all channels. From Point of Sale, Merchandising, Operations, Product and Inventory Management, Planning, Warehouse Management and Web Order Fulfillment all the way through to Financials.

Información sobre ChainDrive

Multidev Technologies

http://chaindrive.com

Fundada en 1997

Resumen de precios de ChainDrive

ChainDrive no está disponible en versión gratuita y no ofrece prueba gratis. La versión de pago de ChainDrive está disponible a partir de USD 1000.00/una vez.

Precio inicial

USD 1000.00/una vez

Versión gratuita

No

Prueba gratis

No

Implementación

Instalado: Windows

Formación

En persona

Asistencia

En horario ininterrumpido (atiende un representante)

Funciones de ChainDrive

Software de gestión para el comercio minorista
CRM
Comercio electrónico
Creación de informes/análisis
Gestión de comisiones
Gestión de empleados
Gestión de ingresos
Gestión de mercancías
Gestión de pedidos
Gestión de órdenes de compra
Marketing por correo electrónico
Pedido por correo
Programa de fidelización
Varias ubicaciones
Firma electrónica
Gestión de comisiones
Gestión de descuentos
Gestión de ingresos
Gestión de tarjetas de regalo
Integración de comercio electrónico
Lectura de códigos de barras
Perfil de cuenta de cliente
Programa de fidelización
Punto de venta (POS) al por menor
Punto de venta para restaurantes
Varias ubicaciones

Opiniones de ChainDrive

Mostrando 5 de 11 opiniones

En general
3.5/5
Facilidad de uso
3.2/5
Atención al cliente
3.9/5
Funcionalidades
3.5/5
Relación calidad-precio
3.5/5
Lisa J.
CFO
Comercio minorista, 201-500 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 8/2/2017

"MultiDev Review"

Comentarios: POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!

Puntos a favor: True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.

Contras: Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev

Respuesta de proveedores

por Multidev Technologies el 17/2/2017

Hi Lisa,

Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!

  • Fuente de la reseña 
  • Publicado el 8/2/2017
Martin T.
It Director
Comercio minorista, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 9/2/2017

"Multidev Review"

Comentarios: We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.

Puntos a favor: Really Flexible, they are building new options every year.

Contras: Sometime they should ask questions and idea to their customer when the are building or doing some big changes.

Respuesta de proveedores

por Multidev Technologies el 17/2/2017

Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!

  • Fuente de la reseña 
  • Publicado el 9/2/2017
Seth G.
Director of Planning & Operations
Comercio minorista, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    1/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 8/2/2017

"Great Potential but Falls Short of Potential"

Comentarios: We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct.
We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did.
OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to.
In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best.
Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.

Puntos a favor: If you are technical, the reporting features are robust in general.
Store Planning

Contras: OTB uses different data and calculations than the other reporting and thus differs.
Replenishment does not work
Issues are viewed as users fault
Many places or data points that can be accessed erroneously to cause user issues
Expensive to not be 100% completely working

Respuesta de proveedores

por Multidev Technologies el 17/2/2017

Hi Seth,

Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.

  • Fuente de la reseña 
  • Publicado el 8/2/2017
Ash E.
Director of Systems
Comercio minorista, 1001-5000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 18/6/2018

"a complete retail software application"

Comentarios: manage business operation successfully in reasonable budget

Puntos a favor: One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise
easy to integrate with 3rd party, friendly use

Contras: users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use
not too many issues reported

  • Fuente de la reseña 
  • Publicado el 18/6/2018
Dino G.
Retail Operations Manager
Comercio minorista, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 8/2/2017

"Great User Friendly Software"

Comentarios: ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease.
Keep up the good work!

Puntos a favor: Easy to use

Contras: Takes a lot of steps to get to where you want to go

Respuesta de proveedores

por Multidev Technologies el 17/2/2017

Hi Dino,

Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.

  • Fuente de la reseña 
  • Publicado el 8/2/2017