¿Quién utiliza este software?

Equipos de marketing, ventas y atención al cliente en organizaciones de cualquier tamaño.

Valoración media

165 opiniones
  • En general 4.1/5
  • Facilidad de uso 3.7/5
  • Atención al cliente 4.1/5
  • Funcionalidades 4.2/5
  • Relación calidad-precio 3.8/5

Detalles del producto

  • Precio inicial USD 58.00/mes
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación Documentación
  • Asistencia En línea

Datos del proveedor

  • SAP
  • http://www.sap.com
  • Fundada en 1972

Sobre SAP CRM

Aprovecha al máximo las relaciones con los clientes al sacar partido del conocimiento sobre el cliente, mejorar la eficacia y eficiencia de primera línea, optimizar los procesos comerciales críticos en todos los puntos de contacto con el cliente y más allá de estos, y adaptarte rápidamente a las cambiantes necesidades comerciales y de los clientes.

Funciones de SAP CRM

  • Búsqueda de clientes potenciales
  • Captura de clientes potenciales
  • Distribución de clientes potenciales
  • Evaluación de clientes potenciales
  • Generación de clientes potenciales
  • Gestión de campañas
  • Gestión del pipeline
  • Segmentación de clientes potenciales
  • Seguimiento de fuentes
  • Seguimiento de interacciones
  • Acceso móvil
  • Almacenamiento de documentos
  • Evaluación de clientes potenciales
  • Gestión de tareas
  • Gestión del territorio
  • Integración de automatización de marketing
  • Integración de chat interno
  • Integración de redes sociales
  • Marketing por correo electrónico
  • Presupuestos y ofertas
  • Segmentación
  • Sistema de calendarios o recordatorios

Las opiniones más útiles de SAP CRM

Description of SAP CCS CRM

Publicado el 14/1/2020
Iván B.
Gerente de Marketing Digital
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: GetApp
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Puntos a favor: The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Contras: Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

SAP CRM is one of the best customer support products

Publicado el 18/7/2019
Jose antonio M.
Technicall Support Engineer
Telecomunicaciones, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
5/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: We use this product in our daily task to manage our customer's accounts, we can update, close and archive account, we love this because is really straightforward. You can track all the information provided by doing some adjustments.

Contras: Price, overall it's expensive, so I recommend to keep an eye on the licenses and also keep in mind this as part of the yearly budget.

Complete CRM, needed for all media and large business

Publicado el 13/11/2019
Felipe P.
Infrastructure Analyst
Telecomunicaciones, 5001-10,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Puntos a favor: the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Contras: Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

An end to end solution with seamless integration capabilities

Publicado el 19/6/2015
Aneesh B.
Consultant
Comercio minorista
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: SoftwareAdvice
4/5
En general
4/5
Facilidad de uso
3.5/5
Características y funcionalidades
3.5/5
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Contras: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Perfect for costumer service

Publicado el 9/10/2019
Katherine R.
Service Costumer
Telecomunicaciones, 10,001+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Love it

Puntos a favor: It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that

Contras: Nothing I totally love it, perfect for any customer service

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