SAP Customer Experience

SAP Customer Experience

¿Qué es SAP Customer Experience?

Aprovecha al máximo las relaciones con los clientes al sacar partido del conocimiento sobre el cliente, mejorar la eficacia y eficiencia de primera línea, optimizar los procesos comerciales críticos en todos los puntos de contacto con el cliente y más allá de estos, y adaptarte rápidamente a las cambiantes necesidades comerciales y de los clientes.

¿Quién usa SAP Customer Experience?

Equipos de marketing, ventas y atención al cliente en organizaciones de cualquier tamaño.

SAP Customer Experience Software - 1 SAP Customer Experience Software - 2 SAP Customer Experience Software - 3 SAP Customer Experience Software - 4

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SAP Customer Experience

SAP Customer Experience

4.2 (218)
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USD 58.00
mes
Versión gratuita
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20
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3.8
(218)
3.9
(218)
4.1
(218)
VS.
Precio inicial
Opciones de precios
Funcionalidades
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Facilidad de uso
Relación calidad-precio
Atención al cliente
USD 14.99
mes
Versión gratuita
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228
33
4.5
(373)
4.7
(373)
4.9
(373)

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Opinones de SAP Customer Experience

Evaluación media

En general
4.2
Facilidad de uso
3.8
Atención al cliente
4.1
Funcionalidades
4.2
Relación calidad-precio
3.9

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
46%
4
33%
3
15%
2
3%
1
2%
Neydis
Neydis
Consultor SAP MM en Chile
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Es una herramienta increíble para conocer el estatus de como esta la empresa.

5.0 hace 3 meses

Puntos a favor:

Que está formado por módulos para poder administrar mejor el orden de una empresa.

Contras:

Los reportes. Que se deben implementar Z

Arvind Kumar
Arvind Kumar
Solution Architect en RU
Usuario de Linkedin verificado
Ocio, viajes y turismo, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to learn and work with, yet most powerful Java based eCommerce platform

5.0 hace 3 años

Puntos a favor:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Contras:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Usuario verificado
Freelancer en Filipinas
Usuario de Linkedin verificado
Estudios de mercado, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

SAP Customer Experience review

4.0 hace 2 meses

Comentarios: Overall my customer user experience is quite positive and I'm looking forward to using it again

Puntos a favor:

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Contras:

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

Aneesh
Consultant en India
Comercio minorista
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

An end to end solution with seamless integration capabilities

3.5 hace 8 años

Puntos a favor:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Contras:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Usuario verificado
DSM en EE. UU.
Usuario de Linkedin verificado
Comercio minorista, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Excellent Tracking

5.0 hace 2 meses

Comentarios: This is been a great tool to help us better serve our customers

Puntos a favor:

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

Contras:

Training can be cumbersome and difficult to work through