Service Assistant

Service Assistant

Por RealGreen Systems

¿Quién utiliza este software?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

Valoración media

9 opiniones
  • En general 3.3/5
  • Facilidad de uso 2.8/5
  • Atención al cliente 3.9/5
  • Funcionalidades 3.4/5
  • Relación calidad-precio 3.3/5

Detalles del producto

  • Versión gratuita No
  • Prueba gratis No
  • Implementación En la nube, SaaS, web
    Móvil: nativo de Android
  • Formación En directo en línea
    Seminarios web
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • RealGreen Systems
  • http://www.realgreen.com
  • Fundada en 1984

Sobre Service Assistant

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Funciones de Service Assistant

  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Envíos
  • Facturación
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Presupuestos y estimaciones
  • Programación
  • Programación del mantenimiento
  • Seguimiento del historial de servicios
  • Búsqueda por número de bastidor (VIN)
  • Creación de informes de incidentes
  • Enrutamiento
  • Gestión de carburante
  • Gestión de empleados
  • Gestión de expediciones
  • Gestión de inspecciones
  • Gestión de inventarios
  • Gestión de neumáticos
  • Gestión de pedidos de trabajo
  • Gestión del mantenimiento
  • Parque móvil
  • Seguimiento GPS
  • Seguimiento del kilometraje
  • Acceso móvil
  • Base de datos de contactos
  • Cobro de pagos en el terreno
  • Enrutamiento
  • Expedición
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento de tiempo en línea
  • Seguimiento del historial de servicios
  • Base de datos de clientes
  • Diseño del paisaje
  • Enrutamiento
  • Facturación
  • Gestión de contratos
  • Gestión de expediciones
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Presupuestos y estimaciones
  • Programación de citas
  • Seguimiento del tiempo
  • Acceso móvil
  • Control de inventario
  • Disposición de propiedades
  • Facturación
  • Gestión de expediciones
  • Gestión de flota
  • Historial de atención al cliente
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento de actividad de plagas
  • Seguimiento de uso de pesticidas
  • Acceso móvil
  • Facturación
  • Gestión de clientes
  • Gestión de expediciones
  • Gestión de pedidos de trabajo
  • Programación
  • Reserva en línea
  • Seguimiento de equipos
  • Acceso móvil
  • Enrutamiento
  • Facturación
  • Gestión de clientes
  • Gestión de contratos
  • Gestión de empleados
  • Gestión de equipos
  • Gestión de expediciones
  • Presupuestos y estimaciones
  • Programación y citas

Las opiniones más útiles de Service Assistant

Real Green, real $$

Publicado el 17/11/2018
Garrett A.
Owner
Servicios para el consumidor, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
2/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Helps in every aspect of your business. Almost all of the cons of previous reviews are not true. Routeing/invoicing is the easiest/ most detailed ive seen. You do NOT have to use their forms (you can have your local supply create the exact same document-the biggest thing is having certain parts of it in the correct spots). This is not an all in one system meaning one price gets you everything. Think a-la-carte- pick what you want and you'll pay for it. Customer service so far has been great- yes you have to create a ticket and wait for them to get back to you, typically it is same day, sometimes within the hour. Spreadsheets w/ quickbooks as a better option? Really?! Your going to be able to do 1% of what Real Green can do with that option. Overall it is $$$ but you gott spend $$ to make $$. Overall this software has taken over roughly 1 salaried position from our company.

Puntos a favor: Complete product, if you want to do something, there is almost always a way to do it.

Contras: It can get expensive depending on what parts of it you use. Not very easy to learn for some folk

Loads of Functionality (SA4)

Publicado el 17/1/2020
Amber M.
Office Administrator
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Overall, once you learn it, it can be a very powerful tool. The newest version is a lot more user friendly from what I have heard and read, so this may not be so true with SA5 as it is with SA4. They also offer many additional services such as the automated marketing assistant and customer assistant website, which we also use and find to be great!

Puntos a favor: - can do many things within their software they have available
- tech support is always a delight to deal with
- many software "add ons" available to help with your business needs and change how you interact with your customers
- webinars and in-person yearly conferences are offered
- always coming up with updates and new, innovative products

Contras: - the software can be complex to learn, especially for new hires and they get hired during the busy season (I realize SA5 will improve this point a lot, but I am only unable to comment on that from a user and trainer point of view at this time)
- many reports and such can be easily pulling the wrong information with a simple mistake of not clicking a box, or clicking a box we shouldn't have

Great Software for Scheduling and Routing

Publicado el 14/11/2019
Laura W.
Office Manager
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
4/5
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Overall, it was easy to use after learning the basics. The mapping and scheduling functionality is this softwares best feature.

Puntos a favor: I really liked that I could see all customers who are currently due for service on the map at one time. Selecting an area on the map of customers was so easy! I could just click and drag an area on the map and a list of those customers would pull up for scheduling.

Contras: The company I worked for offered pest control and lawn service. This software is definitely designed for lawn service functionality, but didn't work perfectly for the pest control aspects. We made it work, but the software wasn't designed with pest control and termite control services in mind.

Worst system hands down!

Publicado el 30/4/2019
Aaron W.
owner
Construcción, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
1/5
En general
1/5
Facilidad de uso
1/5
Características y funcionalidades
1/5
Asistencia técnica
1/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I've spent years looking for a system that would reduce the stress related to the office work, so I could spend more time getting the real work done. I spent 5 years looking into Service Assistant, time and time again I was made some grand promises about the system’s ability to make my life easier. Their system was supposed to streamline the office part of my business, it was supposed to eliminate 90% of the paperwork. It doesn't, you have to babysit the entire system, consistently double checking and fixing errors, I spend half the day staring at spinning circles or getting "run time errors" or 'server errors" the lag time in their system reminds me of dial up internet service. Just this morning 4/29/2019 I was not able to login until after 10 am. Nobody is on the same page there one tech support tells you one thing then another tells you something completely different. Everyone's "sorry" but none of the problems get fixed. Everything is a "work around" because nothing works. My relationship with my customers and my business reputation have been destroyed because I put my trust in Real Green's Service Assistant. Every day I have egg on my face apologizing to customers because their system doesn't work as advertised. After running some numbers, I estimate I lost somewhere between $20,000-$40,000 in gross revenue this year and we're only 2 months into an 8-month season. I should have stuck to the excel spread sheets and paper work orders.

Puntos a favor: If your company is a single service company (you only provide one service to your customers) then this program will work for you, however it's greatly over priced for what you get. There are other systems out there at 1/4 the price that will do the same job. If you are a full-service company, (mow lawns, fertilize, pull weeds, trim bushes, sprinkler work, etc.) The headache you go through keeping every customer and service straight not worth it, excel spreadsheets are faster and easier.

Contras: Salesmen are liars! System doesn't do what they claim it can, they'll say whatever they need to get you to sign the contract. The system doesn't track your labor (the largest expense for most small businesses) when you click save they system changes all of the numbers (there's no way to go back and see how long a job took because the recorded numbers aren't accurate), so if you mow lawns there no way to know if you are charging your customer enough to service their yard. No way to set up a permanent route for your mowing customers. Automated emails don't work (over $10,000 in unemailed invoices proves that). Half of Mobile live doesn't work. There's no way to choose how to invoice specific customers (some want paper invoices, other want invoices emailed). The system has no way of differentiating between the two it's either all or none, or both which is a waste of time and money. I used to spend 2 hours a day keeping track of all my customers and their services, I now spend 5 to 6 hours trying to do the same thing. I still have to track everything manually it is just more difficult now. Technicians can't add products to jobs, if your crew is mowing and the customer asks them to spray some weeds there's no way for them to easily add the Round-Up to the job and bill the customer without the tech seeing your pricing. No way to recall the day's schedule, once it’s sent to the mobile devices. I feel as though I signed a $20,000 contract to rent space on their servers.

Respuesta de proveedores

por RealGreen Systems el 18/6/2019

Thank you for your honest opinion. We all understand the frustration of learning to use a new software.

We see from our records that you are a fairly new client and have been in contact with our technical support team whenever a question arises or to gain a clearer insight into the software's capabilities. Our call records indicate your questions have thus far been answered.

If there are remaining unresolved issues, please contact our technical support team, so that they can be quickly addressed. It is our goal at Real Green Systems to help each customer fully understand the software's capabilities to successfully manage and grow their businesses. We look forward to helping you achieve the same, Aaron. Please give us a call to discuss.

Lawncare Professional Must Use This Product

Publicado el 17/1/2020
David S.
Customer Service Manager
Servicios medioambientales, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I was 1st introduced to the software back in 2001. It has grown every year and continues to provide unmatched industry technology.

Puntos a favor: It target specifically the lawncare and associated services industry. It offers so many features that I use daily so much that I would be lost with out it. The technical support is amazing!! It allow us to provide customer service at an amazingly high level.

Contras: It's not cheap but it will pay for itself! New products sometimes roll out with a few bugs but ultimately are fixed and once working correctly are awesome.

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