--- description: ¿Qué es y para qué sirve Reviewsnap? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Reviewsnap? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de evaluación del desempeño](/directory/30061/performance-appraisal/software) > [Reviewsnap](/software/80949/reviewsnap) # Reviewsnap Canonical: https://www.capterra.mx/software/80949/reviewsnap Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.mx/software/80949/reviewsnap?page=2) > La gestión del desempeño, simplificada: sencillas herramientas de gestión del desempeño online para realizar revisiones en un instante. > > Veredicto: 114 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Reviewsnap? Reviewsnap trabaja con clientes de todos los sectores y tamaños. Ofrece un sistema de gestión del rendimiento que es asequible y puede ser utilizado por cualquier empresa y no solo organizaciones de alto nivel corporativo. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 114 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Mitratech - **Ubicación**: Austin, EE. UU. - **Constitución**: 1998 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Nueva Zelanda, Reino Unido ## Funciones - Biblioteca de preguntas - Comentarios constantes - Comentarios de 360 grados - Creación de informes/análisis - Encuestas y comentarios - Evaluación de habilidades - Evaluación de pares - Gestión de comentarios - Gestión de indemnizaciones - Gestión de objetivos - Gestión de revisión del rendimiento - Gestión del rendimiento - Goal Setting/Tracking - Modelos personalizables - Ongoing Performance Tracking - Panel de comunicaciones - Planificación estratégica - Portal de autoservicio - Seguimiento del avance - Seguimiento del ciclo de revisión - Supervisión KPI ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica ## Categoría - [Herramientas de evaluación del desempeño](https://www.capterra.mx/directory/30061/performance-appraisal/software) ## Categorías relacionadas - [Herramientas de evaluación del desempeño](https://www.capterra.mx/directory/30061/performance-appraisal/software) - [Software de evaluación 360 grados](https://www.capterra.mx/directory/30666/360-degree-feedback/software) - [Software OKR (objetivos y resultados clave)](https://www.capterra.mx/directory/30947/okr/software) - [Software de recursos humanos](https://www.capterra.mx/directory/5/human-resource/software) ## Alternativas 1. [Paylocity](https://www.capterra.mx/software/86714/webpay) — 4.3/5 (1822 reviews) 2. [BambooHR](https://www.capterra.mx/software/110968/bamboohr) — 4.6/5 (3108 reviews) 3. [Rippling](https://www.capterra.mx/software/172127/rippling) — 4.9/5 (4616 reviews) 4. [CEIPAL ATS](https://www.capterra.mx/software/135562/ceipal-ats) — 4.6/5 (1260 reviews) 5. [Connecteam](https://www.capterra.mx/software/153140/connecteam) — 4.6/5 (5060 reviews) ## Opiniones ### "Reviewsnap" — 4.0/5 > **Usuario verificado** | *8 de enero de 2019* | Servicios financieros | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Reviewsnap allows you to send kudos to your employees anytime. The system will generate and send a kudos card via email to your employee with a cute illustration and it will include what you wrote. This kudos is then saved for future reference when writing their annual review. Reviewsnap also allows for 360 reviews. > > **Puntos en contra**: I cannot think of any cons for Reviewsnap. ----- ### "Reviewsnap lives up to its name." — 5.0/5 > **Mary** | *3 de marzo de 2015* | Filantropía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a small organization with many staff who frequently travel, we sought a system that was simple, intuitive and available 24/7. We reviewed many systems, big and small and almost settled on a product, but then found out about Reviewsnap. Both vendors gave us access to test environments where we were able to compare coverage, ease of setup and get a sense of the training required. Reviewsnap won hands down - very easy to set up, minimal training required, and all our priority requirements - fairly standard - were covered in their product. Employee profiles and job descriptions, competency and other review sections with lots of flexibility for overall design, ratings, comments, option to select from stock examples or use our own; integrated ongoing management of work and professional development goals, a great 'journaling' feature for keeping track of accomplishments through the year or for giving kudos to colleagues; automated notifications for deadlines and digital signatures. If users do need help, there is a small, onsite set of user manuals, workflow diagrams, etc. We added links to our performance review policies, etc on our Reviewsnap "Welcome page". Once our own system was set up, our Reviewsnap rep trained the 2 groups (employees/supervisors) via short webcast and the recordings are now permanently available to walk new staff through the site in under 10 minutes. Most notably, our customer service rep (same person over the last 3 years) has been absolutely exceptional. Her turnaround time is usually within a couple hours, responses are always helpful, short and and to-the-point, and if another service department is ever needed, she coordinates that. I also very much appreciated working through the trial period with a company that allowed us to work at our own pace without pressuring us to make a quick purchase. That flexibility helped assure we had the time needed to select the right product. Reviewsnap listens to their customers and keeps improving the product without inflating the cost. > > **Puntos en contra**: It's very minor, and the only reason I give them one "9" below, but the last couple steps involve a hand-off of the review and then initiating final approvals and signatures. Some staff have neglected to complete the last couple steps that officially close off the review, and we would just find it helpful to have the system keep notifying staff, after a reasonable amount of time has elapsed, that they're not done yet, and remind them what steps they need to do to officially close the review. If nothing else, staff will eventually discover their lapse when they try to begin a new review and are unable to. If the system helped prompt them to close out the review, it would just avoid their being confused when they try to begin a new one. ----- ### "This company offers ZERO customer support" — 2.0/5 > **Julie** | *1 de octubre de 2018* | Ingeniería civil | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The low cost of the platform. There is nothing positive to write here in my experience. > > **Puntos en contra**: There is zero customer support, the inflexibility of the product, there is little to no communication with ReviewSnap > > I would say my overall experience with Reviewsnap is disappointing. I would not recommend this product. ----- ### "Poor Experience" — 5.0/5 > **Kacy** | *17 de octubre de 2018* | Software informático | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The UI was difficult to use last year so I was very excited to see they were upgrading the platform. The new platform looks like it'll be great, so it's too bad I won't get to use it. > > **Puntos en contra**: I understand that not everyone has had the same experience as me, but I've been extremely unimpressed with ReviewSnap. We were told that our review timeline was able to be accommodated by an upcoming system upgrade. I asked the rep whether we could have it up and running for a mid-November start and she assured me we could. I told her I would reach out a week or two later to let her know we were ready to upgrade. She said this was ok. Fast forward 2 weeks. I emailed her to let her know we were ready and then didn't get a response until 10 days later. By this time all of the upgrade slots were full. I was told that I would be updated when we moved up. I then had to reach out on two separate occasions to see what our status was, each time being told that "we were in the queue". My second email this morning was given the exact same response: "you're in the queue". This second email also said that they think they could get me a slot in mid-October to mid-November, but couldn't guarantee it. At no point in this process has anyone from ReviewSnap reached out to me update me or try to give me an answer without me reaching out first. They have not been a partner and have certainly not made me feel like we were spending our money wisely. For me personally they've taken the route of replacing customer service with apologies. We have asked to be taken off the upgrade list since we will not be renewing. Maybe now someone can finally get a slot. > > The first experience was good but all since have been negative. I'm sure they're great to some clients but that was not what I've received. ----- ### "Performance reviews that are tailored to your needs and easy to customize as your needs change." — 5.0/5 > **Janet** | *19 de abril de 2016* > > Pros: Reviewsnap is the first Performance Management System our company has used. We did a thorough search for products that would meet our needs and budget, and Reviewsnap was the best value. They helped us tailor the program to our specific situation, and worked with us to iron out any kinks if things didn't go the way we thought they would. The tech team made sure they understood our needs, and kept at it until we had the system operating as our COO requested. The tech support is highly responsive and knowledgeable, and gets answers for us in a timely manner. Our Customer Service Representative has provided help and answers for us as we have evolved in our review process. She has gone out of her way to train our managers on a one-on-one basis if needed to make sure they understand the system. The system is easy to customize when our company updates our performance procedures. Reviewsnap also uses feedback from users of the system to make updates and improvements. The product is a great value financially for our small company. Cons: Our problems mainly result from lack of engagement from managers. We have automated our review process in the past 3 years, so the culture is difficult to shift from a more 'free for all' format. Because of this, there is some resistance to actually learning the program fully. There are some technical features that do require frequent use to become familiar, so we have to train some people more frequently on how to use the system. But most managers are extremely good at using Reviewsnap, and find it very easy and intuitive. Overall, getting buy in from your management team is essential in any performance review system. Reviewsnap is a valuable tool our company uses to track performance and stay on top of goals for the team. I recommend it highly. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.capterra.mx/software/80949/reviewsnap?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/80949/reviewsnap) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados