--- description: ¿Qué es y para qué sirve KBPublisher? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es KBPublisher? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión del conocimiento](/directory/30094/knowledge-management/software) > [KBPublisher](/software/83322/kbpublisher) # KBPublisher Canonical: https://www.capterra.mx/software/83322/kbpublisher Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/83322/kbpublisher?page=2) > Base de conocimientos basada en web, preguntas frecuentes, ayuda en línea, API, etc. > > Veredicto: 15 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Asistencia al cliente**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 15 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.3/5 | Basado en las opiniones generales | | Funciones | 3.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 30% | (3/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Double Jade - **Ubicación**: Wilmington, EE. UU. - **Constitución**: 2008 ## Contexto comercial - **Precio inicial**: USD 198.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Canadá, Estados Unidos ## Funciones - Búsqueda de texto completo - Catalog Management - Gestión de contenidos - Gestión de la base de conocimiento - Herramientas de colaboración - Portal de autoservicio ## Integraciones (en total: 1) - Meta for Business ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión del conocimiento](https://www.capterra.mx/directory/30094/knowledge-management/software) ## Alternativas 1. [Confluence](https://www.capterra.mx/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.mx/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.mx/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.mx/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.mx/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Opiniones ### "First-Class Knowledgebase: just add water" — 5.0/5 > **David** | *29 de junio de 2015* > > Seven years ago, a small group of legal services organizations had been stuffing PDF files of training materials and government directives into a single HTML file on one of our websites. This was the best we could do back then to share our wealth of information on public health insurance programs with the public. We knew that we could do better, and decided to build our own website, as a joint venture between these four groups. We had no funding to do this, and were all stretched extremely thin by our existing obligations to represent low-income clients. Fortunately, our consultant recommended KBPublisher to us as the best platform for our needs. For a tiny fraction of what we would have spent to get a custom website, we got a fully-formed knowledgebase system that JUST WORKED. Installation was as easy as one could hope for (we had our website admin on hand to deal with PHP and SQL issues). Administration on the back-end is a breeze. The latest version provides dirt-simple method for adding custom HTML (including Google Analytics tracker) and images. Very configurable. We have disabled many features that we don't need but which I think most people would find very helpful (comments, rating, subscriptions). I love the auto-RSS, workflows, automation, and built-in reports. The customer support is amazing. Evgeny personally responds to my requests, and is always courteous and helpful. My favorite thing is how our content authors can figure out the interface without constant hand-holding from admin (me). It has become an organic system that is mostly self-pruning, and is now relied upon by 15,000 users per month. ----- ### "Best KB Hands Down" — 5.0/5 > **Johhny** | *15 de marzo de 2017* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use. > > What a great team to work with. Knowledgeable, professional and accommodating. Looking forward to a long lasting relationship. ----- ### "Decent product, limited in team capability; malicious support" — 3.0/5 > **Usuario verificado** | *17 de febrero de 2019* | Seguridad informática y de redes | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix. > > **Puntos en contra**: We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle. It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time. I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional. > > Support was sarcastic and unprofessional, and not willing to provide phone access to clarify my issue which they clearly didn't understand. I repeated the initial issue several times throughout the course of our three-day correspondence. He just didn't get it. ----- ### "Great software package. Easy to use for administrator and users." — 4.0/5 > **Guido** | *4 de mayo de 2015* > > We use this software to share technical knowlegde inside our Service and Support department. Right now also our Sales department is happy to use this simply shared information wich is always available for them. We already used this software in a earlier V2 release . Now we did a new installation in the latest V5 release and made an import from our old dbase to the new one. All with automatic dbase conversions and imports without any problems. This newest version gives us a lot of great new features to work with. ----- ### "More than a Wiki" — 5.0/5 > **Frank** | *30 de junio de 2015* > > KBPublisher is a great product. We use it since many years. It is fast, easy to explain and it reduces requests from customers on FAQs. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/83322/kbpublisher?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/83322/kbpublisher) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Datos estructurados