¿Quién utiliza este software?

Médicos y prácticas de salud del comportamiento.

Valoración media

30 opiniones
  • En general 3.8 / 5
  • Facilidad de uso 3.4 / 5
  • Atención al cliente 3.5 / 5
  • Funcionalidades 3.7 / 5
  • Relación calidad-precio 4.3 / 5

Detalles del producto

  • Precio inicial USD 29.75/mes
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables

Datos del proveedor

  • CarePaths
  • http://www.carepaths.com
  • Fundada en 2000

Sobre eRecord

eRecord es un EHR de salud conductual certificado por ONC y basado en la nube que incluye documentación clínica, contabilidad de pacientes, reclamos integrados, programación con recordatorios por correo electrónico, ePrescribing (incluidos sustancias controladas y laboratorio), telepsiquiatría, mensajería segura, resultados, creación de informes, portal para pacientes y mucho más. Los médicos pueden llevar a cabo teleterapia desde su navegador. Es fácil y seguro y no hay plug-ins o descargas necesarios.

Funciones de eRecord

  • Con certificación ONC-ATCB
  • Creación de diagramas
  • Portal de autoservicio
  • Programación de citas
  • Recetas electrónicas
  • Reconocimiento de escritura
  • Reconocimiento de voz
  • Seguimiento de la conformidad
  • Uso significativo certificado
  • Clínica de un solo profesional
  • Clínica de varios profesionales
  • Diagnósticos iniciales
  • Facturación médica
  • Gestión de empleados
  • Gestión de reclamaciones
  • Historia clínica electrónica/informatizada
  • Paciente hospitalizado/en el domicilio
  • Planes de tratamiento
  • Portal de autoservicio
  • Programación de citas
  • Recetas electrónicas
  • Recordatorios de citas
  • Seguimiento de la conformidad

Las opiniones más útiles de eRecord

I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.

Publicado el 15/12/2017
Usuario verificado
Psychotherapist/Independent Social Worker
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio

Puntos a favor: It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs

Contras: I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop.
Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.

Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.

Publicado el 5/12/2017
Beth B.
L.C.S.W., Psychotherapist
Cuidado de la salud mental, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Paperless record keeping, improved financial management, ease of filing claims, monitoring of patient's progress between sessions, telepsychiatry.

Puntos a favor: As a sole proprietor, there is no need for my practice to have an administrator, as Carepaths makes scheduling, faxing, filing claims, billing, uploading documents, using note templates, uploading personal templates and assessment tools, providing telepsychiatry, messaging clients, and monitoring their progress all possible, in addition to having an overall paperless practice. The automatic posting of ERAs really makes the accounting piece easy. Psychiatrists can also prescribe from the system and payments can be accepted on Carepaths via Paypal. Carepaths staff respond quickly to questions about its general operation and continue to refine the program, offering cutting edge options for a practice at a very reasonable cost.

Contras: If there are insurance companies for which I don't get automatic ERAs and instead have to log-in paper EOBs, this seems to take a long time.

Overall positive

Publicado el 5/12/2017
Robyn S.
LCSW
Cuidado de la salud mental, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
4 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.

Puntos a favor: ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.

Contras: Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.

We have several clinicians using carepaths, and we have been pleased with the ease of use.

Publicado el 16/12/2017
Linda B.
Clinical Supervisor/ co owner
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio

Puntos a favor: Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician.
They have many features that make it easy for us regarding billing, and running reports.

Contras: Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly.
There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened.
I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.

When I put a ticket in for help I never hear back.

Publicado el 6/12/2017
Ann B.
Psychologist/Therapist
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
2 / 5
Asistencia técnica
4 / 5
Relación calidad-precio

Puntos a favor: It is easy to use. There are a lot of forms to pick from so we had a lot of options to pick from. Drop down boxes are helpful. We don't use the billing feature so I can't comment on that. The email reminders are great. They really save me money because clients comment all the time about how the would have missed the appointment without the reminder.

Contras: When they do "updates" and "fix" things that were not broke but then work worse after the "fix". One time the did an update and the email reminders disappeared. That was a huge issue for my clients which means it was a huge issue for me. I sent over a dozen tickets to get help and nobody ever responded. Eventually, months later, I figured it out myself. That caused a lot of big headaches! I don't understand why I can submit a ticket but I never hear anything back and the ticket will say it was closed.

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