Synapse

Synapse


¿Quién utiliza este software?

3PL


Valoración media

15 reseñas
  • 4.5 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Prueba gratis
    No
  • Implementación
    En la nube, SaaS, web
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Zethcon
  • http://www.zethcon.com
  • Fundada en 1970
  • Lombard, IL

Información sobre este software

Automated warehouse management system (WMS) designed to drive superior performance in supply chain execution.


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Funciones de Synapse

  • Compras
  • Código de barras y RFID
  • Gestión de almacén
  • Gestión de envíos
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de la importación/exportación
  • Gestión de pedidos
  • Previsión de ventas
  • 3PL
  • CRM
  • Compras
  • Cross docking
  • Código de barras y RFID
  • Gestión de envíos
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de trabajos
  • Gestión del trabajo
  • Programación
  • Seguimiento de contenedores
  • Compras
  • Control de calidad
  • Control de la localización
  • Código de barras y RFID
  • Gestión 3PL
  • Gestión de canales
  • Gestión de envíos
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de recepciones y entradas
  • Personalización de categorías
  • Planificación de la demanda
  • Gestión de almacén
  • Gestión de envíos
  • Gestión de inventarios
  • Gestión de la importación/exportación
  • Gestión de pedidos
  • Gestión de proveedores
  • Gestión de transporte
  • Intercambio de datos electrónicos
  • Planificación de la demanda
  • Planificación de ventas y operaciones

Las reseñas más útiles sobre Synapse

A Good WMS Developed & Supported by Good People

  Traducir con Google
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Comentarios: Synapse has completely changed the way we operate. It has taken time to change our processes and re-train our employees, but for the better. Many of our customers have come to us from other 3PL’s and are astonished by the level of service and transparency that Synapse offers. Every system has pros and cons; there’s no perfect system out there. Zethcon listens to their customers, large and small. The cons that I’ve listed will likely be addressed in the future, so you shouldn’t put too much weight on those if you’re in the market.

Puntos a favor: Synapse can be installed on your own internal network or hosted by Zethcon. Customer support is fantastic! Zethcon utilizes an online ticketing system and are quick to respond to critical issues. The staff is very knowledgeable and has found a solution to every unique situation that we've given them. Zethcon is continually upgrading their products to keep up with technology and changing customer needs. The warehouse interface, WebRF, allows the use of smart phones and tablets instead of the costly RF guns. WebRF also has a function called Media Capture which allows the warehouse operator to take photos and upload them to the order. Our customers absolutely love this!

Puntos en contra: Billing is event driven (which is ok), but it does not allow for conditional logic. Storage renewal billing is confusing and can't be fully automated for daily, weekly, or bi-weekly schedules. Synapse's emailing capabilities are lacking and don't allow for much customization. Small package shipment notification emails to consignees are only sent once and can't be re-sent if there is a tracking number change. The customer portal, Web Synapse, is generally good and easy to navigate. Our customer’s biggest pet peeve is not being able to select & copy text from the page.

Synapse/Zethcon - Great WMS!

  Traducir con Google
5/5
En general
4.5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
Relación calidad-precio

Puntos a favor: As a system, Synapse has done very well with our varied facilities and customers. I believe there is only one option that would top Synapse as our WMS and that would be if we had our own custom, in-house WMS and Developers. However, the cost would be much higher and so the value of Synapse is a better option. We have been with Zethcon/Synapse since 2006 and in my previous experience, I have not found a better software supplier to work with. In previous work experiences, when an upgrade to software was done, there was almost always failures in meeting customer expectations; with Synapse, we have not had that once. In addition, we have undergone 16 conversions from different WMS to Synapse and 8 startups and again, not a single missed shipment. That speaks highly of the software and the provider.

Puntos en contra: There is some functionality that is not available, such as billing for labor in less than a full hour and a customer monthly minimum overall charge that I feel is something that could be considered standard with a WMS but is not so with Synapse. From a vendor standpoint, there really isn't anything that I could list here, beyond cost, but primarily because cost is always a factor in the use of software.