ProcessPro

Comentarios: As CFO for a vitamin and supplement manufacturer, I needed to find a software package that was more specific to our needs. Having been an accounting and software consultant before, I knew what was needed and spent six months looking and talking to software developers and resellers. After much research and planning, I made the decision to go with ProcessPro software. In January 2004, we fired up the ProcessPro solution and never looked back. It is one of the best business decisions we made. ProcessPro’s ERP solution for process manufacturing has supported our extensive growth for more than seven (7) years. Our business has grown, we added hundreds of SKUs, numerous product lines, and expanded from one (1) to five (5) separate facilities. It was very important to find a developer that offered a complete system and ProcessPro did just that. It was critical that the company be cutting-edge, industry-specific yet versatile, willing to offer program modifications for our specific needs, and provide support beyond the typical “Help Desk”. We wanted a data base that was solid yet easy to access and capable of exporting data for management reporting. ProcessPro has performed as promised and in many instances exceeded our expectations. The process manufacturing and inventory control features added a great deal of control without sacrificing efficiencies. This has helped to increase productivity many times over and allows our managers to focus on the production process and training. With the help of a ProcessPro specialist, we recently implemented the Automated Warehouse System (AWS). We now have better controls and accuracy along with improvements in productivity and customer service. Inventory is now real time, our counts and order fulfillment are more accurate, and the percent-of-service to our customers has improved significantly. I cannot conclude without mentioning the people associated with ProcessPro. I found Ward Blaschko, the CEO for ProcessPro, and every one of his sales, administrative, programming and support staff to be exceptional individuals to work with. They have always been fair, helpful, diligent, resourceful and willing to go above and beyond to satisfy our needs and to meet the challenges of the manufacturing industry. I recommend the product and the people of ProcessPro without hesitation or reservation.

Puntos a favor: The software is very maleable. Our processes don't fit into traditional non food manufacturing processes, but we have very easily been able to find a system that works for us to maintain traceabity, accurate costing and use of the inventory control functionality.

Contras: The service contract is like paying an extra employee mnu benefits. But if you conder them a partner and utilize it fully you are in fact getting a whole plethora of other employees that is are experts in the softare.

Puntos a favor: The program is easy to use and navigate thru.

Contras: I do not like the fact that you cannot change the color or size of the font. I just purchased new glasses, I can see my home computer and laptop information at home. I can see my email and other screens (Excel) at work, however, since Process Pro is such a light font and you cannot change the size, I struggle to see the screen when I am trying to search for information.

Comentarios: We really out grew the pen and paper way of tracking about 10 years ago, but we didn't have the personal to help implement a new system. It got to the point where we were losing too much inventory and it was really starting to effect how we ran our business. We looked at a few different systems but the thing that stood out to us about ProcessPro was how the company was set up and run. ProcessPro came out and spent an entire day with us to go over in detail how their software works, what it can do, and how it could help us. Their sales people were VERY knowledgeable about the product, which, we found, isn't always the case. With ProcessPro we asked a question and they would show us how their system would handle it. The other great thing about ProcessPro is they REALLY listen to their customer’s needs and wants. The software is always changing in a direction of the customers liking! Their support is absolutely amazing too, and I think it's the one area people forget to ask about. In other companies you feel like another number, or that you as a user know more about the product than the person who's suppose to be in support. That's not the case with ProcessPro; they develop a relationship with each customer so you never feel like just a number. They walk you through step by step on how to solve a problem or they will send you an email with screen shots. They are willing to take the time out and really make sure you understand what they are explaining to you. ProcessPro is a great solution for any company. Their software has great functionality, it's easy to use, and they have the best support around. I always recommend ProcessPro to people who are looking for a new ERP system.

Comentarios: I think it works, I make it work for me but other users that are not as familiar with computers have a hard time getting around. I think the interface needs to be cleaner, simple, more attractive and friendly for a more generic user.

Puntos a favor: *Level of detail
*level of Control
*Customization

Contras: *Old look
*Slow sometimes
*Interface is not friendly for new Genrationss