PatientNOW

¿Quién usa PatientNOW?

Consultas de cirugía plástica/cosmética, spas medicinales, dermatología estética, salud y bienestar hormonales, pérdida de peso.

¿Qué es PatientNOW?

patientNOW es un sistema de software integral, diseñado para administrar todo tu consultorio de médica estética. Durante más de 14 años, este software se ha mejorado para satisfacer las necesidades de la medicina estética al escuchar las sugerencias y solicitudes de los médicos y su personal, lo que ha dado como resultado un producto de software EMR (registros médicos electrónicos, por sus siglas en inglés) que también incluye gestión de la consulta y un sistema de participación del paciente diseñado para captar oportunidades, retener a los pacientes actuales y aumentar los ingresos de tu consulta.

Información sobre PatientNOW

PatientNow

https://www.patientnow.com

Fundada en 2004

-thumb
-thumb

Resumen de precios de PatientNOW

PatientNOW no está disponible en versión gratuita y no ofrece prueba gratis.


Versión gratuita

No

Prueba gratis

No

PatientNOW: implementación y asistencia

Asistencia

  • Horas laborables
  • En línea

Implementación

  • Instalado: Mac
  • En la nube, SaaS, web
  • Instalado: Windows
  • Móvil: nativo de iOS

Formación

  • En persona
  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de PatientNOW

  • Acceso móvil
  • Formación de los pacientes
  • Gestión de expedientes de pacientes
  • Gestión de planes de cuidado
  • Implicación del paciente
  • Mensajería
  • Portal de los pacientes
  • Programación de citas

Lista completa de Software de comunicación con el paciente

  • Con certificación ONC-ATCB
  • Conforme con HIPAA
  • Creación de diagramas
  • Portal de autoservicio
  • Programación de citas
  • Recetas electrónicas
  • Reconocimiento de escritura
  • Reconocimiento de voz
  • Seguimiento de la conformidad
  • Uso significativo certificado

Lista completa de Software de historia clínica electrónica

  • Conforme con HIPAA
  • Fotos antes y después
  • Gestión de citas
  • Gestión de clientes
  • Gestión de inventarios
  • Gestión de tarjetas de regalo
  • Paquetes de tratamientos

Lista completa de Software para balnearios medicinales

  • Facturación de los pacientes
  • Fotos antes y después
  • Gestión de citas
  • Gestión de expedientes de pacientes
  • Gestión de inventarios
  • Gestión de reclamaciones
  • Gestión del flujo de pacientes
  • Portal de los pacientes
  • Programación

Lista completa de Software para cirugía estética

  • Conforme con HIPAA
  • Facturación médica
  • Gestión de expedientes de pacientes
  • Gestión de inventarios
  • Gestión de reclamaciones
  • Historia clínica electrónica/informatizada
  • Inscripción de pacientes
  • Portal de los pacientes
  • Programación de médicos
  • Programación de pacientes
  • Recetas electrónicas
  • Varias oficinas
  • Varios médicos
  • Verificación de elegibilidad para el seguro

Lista completa de Software para consulta médica

  • Conforme con HIPAA
  • Gestión de citas
  • Gestión de clínicas
  • Gestión de imágenes
  • Gestión de inventarios
  • Gestión de reclamaciones
  • Historia clínica electrónica/informatizada
  • Notas sobre la evolución
  • Planes de tratamiento
  • Portal de los pacientes
  • Programación

Lista completa de Software para dermatólogos

  • Arrastrar y soltar
  • Citas recurrentes
  • Conforme con HIPAA
  • Facturación
  • Gestión de docentes y personal escolar
  • Gestión de expedientes de pacientes
  • Gestión de médicos
  • Portal de autoservicio
  • Programación de citas
  • Programación de llamadas
  • Seguimiento de incomparecencias
  • Varias ubicaciones

Lista completa de Software para programación de citas médicas

Alternativas a PatientNOW

Más alternativas a PatientNOW

Opiniones de PatientNOW

Todas las opiniones

Calificación general

3.9/5

Evaluación media

Facilidad de uso 3.7
Atención al cliente 3.9
Funcionalidades 3.6
Relación calidad-precio 3.5

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Usuario verificado
Practice Administrator
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 25/9/2018

"Patient Now Review"

Comentarios: Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Puntos a favor: The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Contras: As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

  • Fuente de la reseña 
  • Publicado el 25/9/2018
Michelle S.
MedSpa Director
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 8/12/2020

"All software has pros and cons"

Comentarios: Customers services is top notch! They are responsive and quite helpful. If it wasn't for their excellent customer service, we probably would have been very unhappy.

Puntos a favor: We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

Contras: The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

  • Fuente de la reseña 
  • Publicado el 8/12/2020
Jonathan B.
Chief Surgeon
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    2 /5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 26/9/2019

"Patient Now Review"

Comentarios: THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Puntos a favor: Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Contras: Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

  • Fuente de la reseña 
  • Publicado el 26/9/2019
Shauna M.
owner
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    2 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 14/12/2020

"Patient Now Review"

Comentarios: In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

Puntos a favor: This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

Contras: The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

  • Fuente de la reseña 
  • Publicado el 14/12/2020
Brittany I.
NP
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    4 /5
  • Facilidad de uso
    2 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 1/10/2019

"I had better expectations"

Comentarios: I have mixed feelings. Some days I'm glad i got it and most I am frustrated. I went from paper and many times would like to go back.

Puntos a favor: Many different features. I'm sure when I get the hang of it all it will be worth it but still very confusing at times.

Contras: Difficult getting started. Still in the beginning process with pathways almost 6 months later. Only help when I ask for it never above and beyond what I need. Very hard to get meetings with my "person" although he is very nice. About 75% of my patients do not like the portal and the online booking is confusing for them I now am doing a lot more scheduling myself taking time away from the practice.

  • Fuente de la reseña 
  • Publicado el 1/10/2019