Puntos a favor: Clerking works well. The HiBid function isn't bad. The shipping engine is good, with the occasional bugs.
Puntos en contra: We use Auction Flex to manage our entire business. It is nearly impossible to learn and random errors occur unless you know the 'Setttings and Options' menu by heart. This menu has 32 tabs of settings with awkward titles that the average user will have no idea what they are for or what they mean.
It is completely unreliable for client communications. I have to watch every email sent to consignors and customers for blank PDFs. Their PDF engine also either creates enormous files that will not email or smaller PDFs with pictures on top of the text.
The system is now emailing our absentee bidders telling them they are outbid on an auction that has not even occurred yet. I've attempted to contact Auction Flex support four times by phone or live chat today and no one answers. They have also removed their support phone number from their website.
This site allows the seller to rate the buyer
Revisado el 1/9/2018
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Comercio minorista, Trabajador por cuenta propia
Ha utilizado el software durante:
Fuente del revisor
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Comentarios: Auctionflex or hibid same company. I had accidentally bid on a item that was not ending yet.
1 I called immediately to retract the bid.
2. I won a item and seller never sent it to me. I wrote and sent emails for a month before the seller sent the item. I was upset. And called hibid.com to complain.
3. I retracted a bid after finding out it was knock off item. The auction still had 3 hrs...
Now for these reason. I get a "negative 7" feedback. Now if I want to bid. I have to ask for permission and my bid won't be accepted unless auctioneer approved. I still don't know why it how this could be. I buy a lot. 1 was an accident. 2 was a complaint cause the seller could not reply. You know how annoying it is. When you have to ask the seller for permission for that reason? Sorry I just cancelled my account. If you call and complain about anything or retract. You get slammed. I use proxi and auctionzip. This place sucks. Sorry but its how I feel
Puntos a favor: Software was easy. But it's complicated and a pain in the was if you retract a bid or complain about the auctioneer
Puntos en contra: The seller rates the buyer. Any calls or,complaint. They strike u for it.