DaySmart Pet

Great but not exceptional

Comentarios: I have used a smart since 2013. Overall, I would give them an A minus. Customer service is phenomenal but sometimes you have to get to higher levels to get certain issues resolved. It should not be that way. Wait times are extremely long to speak to someone but that has improved lately.

Puntos a favor:

I love the reminder features that can automatically go out. Some of the reporting is also very helpful. I love being able to integrate my credit card system into the POS.

Contras:

I hate the fact that they are no longer going to add or modify features to the non-cloud base version.

We love DaySmart

Comentarios: We have had a great experience with Daysmart overall--it greatly improved booking efficiency in our salon and helped us eliminate double bookings and decrease the amount of missed appointments we were experiencing.

Puntos a favor:

We love how easy it is to use and find information on all of our clients!

Contras:

We would love a feature that would tell us our next available 1 hr apt, 2 hr, apt, and weekend appointment. It would make running our business even easier! We would also love a better wait list design--we often have a large waitlist and the set up of the current wait list function does not work for our set up.

No customer service

Comentarios: We have used them for over 15 yeats key features that other software offers this lack in intake forms, poor intervention, no way to preppay or charging for no call, no showes,

Puntos a favor:

It was an ok software but still missing features many other software offer.

Contras:

No customer service! Like Zero customer service... if u have a problem on Friday... you have to wait till monday to get a call, use to be great! They dropped most ALL there customer service in 2023 and we pay them 500 a month for software and 1100-1500 a month in credit cards

Horrible service

Comentarios: A nightmare! Can't wait to switch to a different company.

Puntos a favor:

None. Will never recommend them to anyone.

Contras:

No longer can call and talk to someone in support. Can only email. Literally had a pissed customer waiting for over 30 minutes to resolve my issue and never got the email back in time. Client walked out. I lost a valued client. It's horrible that you can't talk to anyone anymore.

Busy Grooming Salon? Say no more!

Puntos a favor:

The review prompting KILLS! We have gone from 7 Google reviews to 200+ reviews and just one year using Daysmart Pet. We also see less no shows due to their auto-reminder texts and are busier than ever. They system is easy to for both the front desk staff and the groomers.

Contras:

There are some little features here and there that I would love to see. We also encounter some bugs that can be frustrating, but the support team is usually already working on them before I even have a change to report.

Great product

Comentarios: Awesome! It is so easy to use, book an appointment and easy to find settings if you need to adjust them. Also customer service has been amazing!

Puntos a favor:

Easy to use, great customer support & great pricing.

Contras:

Doesn't match to QuickBooks very good, its ugly and seems like the look is out dated. The portable card reader sucks, would be nice to have a different option. Confusing for customers to have a text number for your services that isn't your main number.

Not great for pet grooming businesses

Comentarios: Very good customer service support but incomplete capabilities for my business.

Puntos a favor:

Good reporting and detail available. Easy to use.

Contras:

Poor on-line appointment request capabilities. Can’t process coupons.

Right now, I'm not impressed

Comentarios: meh. customer service is a hassle to get a hold of then they usually have to escalate the issue which takes time away from doing anything else. There isn't quick fixes and I can't count the number of times I've heard 'I don't know', or 'we can't do that'. It seems like easy/ straightforward things like reports should be easy to customize, they are not. If i want to get the vaccine information (expired vs near) I can either get a report for anyone with a future appointment or everyone who is ever been put into the computer this includes deceased and inactive animals. Then download into excel and go through one by one to sort out... why can't i just search for current daycare clients??? it makes no sense

Puntos a favor:

I wanted it for the text messaging feature, the schedule looks easy to follow and was looking forward to updates and eventually switching to cloud based

Contras:

cloud software is terrible, it has way too much extra information and doesn't have needed reports that already exist in the computer software. We use the app and the IPad alot but the program doesn't translate to the app. We cannot see or update vaccines on app ( this is very important) I cannot see or update messages or notes or balances. It would be nice if a note we put saying I don't know dog bites be careful actually showed up easily so we didn't have to go through 10 screens to see it. You can't have multiple screens opened at once so if someone is using the system they have to complete or exit out of what they are doing like creating a marketing email; then you can check someone out. Credit card issues like if you forget to press complete it times out and the charge wont go through. I have a 7-8 page list of features that don't work or don't make sense

Great system overall

Comentarios: I’ve never really had any big issues since I’ve been with DaySmart. I’ve used them for 7 yrs as a mobile groomer.

Puntos a favor:

It’s easy to use and very user friendly.

Contras:

I really don’t have any cons other than the ones I have stated during the individual rating.

Look for other options before trying.

Comentarios: Shoddy service and even worse customer service.

Puntos a favor:

Nothing. I wish we had tried another provider.

Contras:

Glitches, freezes, refreshing the screen. Customer service is the worst.

Not open to suggestions, user needs

Comentarios: It was poor, and the Card Pointe credit card services was a gigantic scam.

Puntos a favor:

The reports they had available were comprehensive.

Contras:

Customer service treats the customer like an idiot. They also don't care what you need as far as functionality goes. After 3 years of begging for certain functions and being told at some point it might be added we gave up.

Great CRM for pet grooming

Comentarios: I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

Puntos a favor:

This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

Contras:

The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

Disappointed with my transition to Cloud

Comentarios: Not Good at all!

Puntos a favor:

I never had problems with DaySmart before and I was always very satisfied with the desktop version. Now that I am expanding my business, opening my second location, I was advised by Daysmart Sales person to switch to cloud. It was the worse decision. I am paying more and having lots of issues. The system doesn't work properly. My staff is frustrated. I am frustrated.

Contras:

To make me switch from desktop to cloud without telling me all the issues I would face.

DaySmart Pet Review

Puntos a favor:

Email marketing is a big feature along with appointment scheduling reminders

Contras:

Cost of the program with addons is expensive

Best online booking yet!

Comentarios: I am able to have dogs scheduled worry free. With DaySmart Pet I don't have to worry about accidentally forgetting to put a dog on the schedule.

Puntos a favor:

I love that clients are able to schedule their pets on a day that is convenient for them. I love that I am to block days or times off that I need.

Contras:

I haven't found anything that I don't like yet. Everything is so easy to use.

Good but definitely needs improvement

Puntos a favor:

Text reminders, scheduling, color coding services, reports are all great features. Setting up the program was very easy and customer service is always amazing, super helpful and friendly.

Contras:

Not enough features that cater to cat's, could use more cat friendly terms. Not being able to be notified of how long it has been since last time the client visited my business when they are booking an online appointment. Waitlist feature needs major improvements, can't even use it. Online booking needs to be more descriptive and user friendly, customers get very confused

D’Tails

Comentarios: Love the system. It helps with every aspect of my business.

Puntos a favor:

Everything, from scheduling to integrated payment. It’s great!

Contras:

There’s nothing I dislike about DaySmart

Grwat program! Needs more user friendly options.

Puntos a favor:

Somewhat user friendly. Versatile easy to set up.

Contras:

Unable to download clients address and info independently. This affects trust with the companys clients having their information not designated to where they personally choose to utilize our services.

The more they update the worse it gets!

Puntos a favor:

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Contras:

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Advanced features don't work. Company lies and won't give refund.

Comentarios: Terrible. Left them after a year. Should have done it right away but kept believing them that the product would get fixed. They should refund me at least 1200.00. I paid 200/month for services that didn't work and still don't.

Puntos a favor:

Not much. The product was very old feeling and I guess the one thing MoeGo doesn't do that Daysmart did was mark the notification that a dog was ready to pick up in a different color. MoeGo is so much better at everything else, including block scheduling, that I'll forgo that for a few months while they add it. So many upgrades already delivered from when we moved to them that I bet it will be there Amon the next few months.

Contras:

The customer service can't help because the product is full of place holders for future entices that are currently not available. But they refuse to downgrade your subscription to only charge for what is actually working. Reputation management doesn't work because the reviews don't actually go to Facebook or google they go to Daysmart which isn't anything anyone looks at. Several other things are like that.

123 review

Comentarios: It’s been average

Puntos a favor:

I’m not sure there is anything specific

Contras:

That credit card numbers don’t save in system and pre authorize to secure payments for grooms if they are missed

It's polished but flawed-obviously not created with input from the grooming world.

Comentarios: We are a medium volume, upscale grooming salon with six employees. When we opened four years ago, we computerized the clip card client list of an old salon. They have decent customer support and It's fairly easy to use, but there are some very frustrating "quirks" that should have been addressed in updates years ago. 1. Like many salons, we have a number of dogs that drop off at the same time in the morning. The calendar does not allow the schedule to reflect this and creates confusion.
2. Everyday we have at least one client with multiple pets, but if they are assigned to two different groomers, you are unable to drag and drop the appointment. Also, it won't let you schedule them for the same time slot.
3. Because the SMS appointment reminders automatically use the time scheduled on the calendar and not the actual time the client drops off, this feature is useless.
3. There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily.
4. Their cloud based system and app is a useless
5. Ditto for the QuickBooks "integration" that is not included in the monthly price.

Puntos a favor:

Polished

The more I use the software the more I find it limiting

Comentarios: The groomer world is not very technical... so maybe it makes sense that the software architecture seems about 10 years behind what is currently being used in other industries.

Puntos a favor:

It's relatively bug free..................

Contras:

The software architecture is old - I pay for the pro which is a local install on a primary pc. The online access is not to a hosted solution, it connects back to the primary PC in the shop... for all functions. If you power done the PC to save energy the appointment reminders are not sent. Maybe look into AWS services to expand your capabilities. Online access with the pro version is designed for employee access, not the owner. I have limited functionality to perform business administration tasks... I have to go to the store to export reports to excel so I can finish the task remotely. Why would you do that? The owner pays for the software... Once an appointment reminder has been sent, if you move the appointment the confirmation indicator does not reset giving you a false report of a confirmation. I'm assuming this is not a bug but a failure in logic.

Used to be a great program

Comentarios: It used to be a great program 5 years ago, but I can't really say the same anymore. I tried their cloud version recently, but that was a nightmare.

Puntos a favor:

This used to be such a great program, however, recently it has gone downhill tremendously. I'm not sure if it's change in management or something, but a lot has changed and it hasn't been positive changes. I am required to upgrade my version again or else they are going to stop supporting it, so I've been looking elsewhere.

Contras:

The remote access is always down. The support staff isn't very helpful. I have been paying for support for the past 3 years and they haven't really answered any of my questions. They are adding features, but they never seem to work. Also, I never know how much my bill is really going to be that month.

Used for 4 years, Never again

Comentarios: The list is too long, and I don't have time because I am trying to fix this systems disastrous mess it's created with no help from 123 pet at all, but many wasted hours discussing the problems over and over again with tech support (which you have to pay extra for, and have to explain the problem over and over again to different staff). The system worked "ok" when we were small, but now, it's an absolute joke. PS, if you're considering this for it's ability to connect to Quick Books, DON'T!!!!!!!!!!!! Your better off manually entering everything.

Puntos a favor:

The scheduling is ok

Contras:

Inventory, receiving, purchasing, quick books connect, POS system, Ease of use, Non cloud based inventory (they have the cloud, but it's basically just for scheduling)