athenaOne

Very easy to pick up and get going.

Puntos a favor:

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Contras:

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

AthenaHealth meets our needs

Comentarios: My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.

Puntos a favor:

Easy to use with an intuitive interface that works well for ambulatory providers Company is responsive to issues and "flow-busters" Near zero downtime Revenue stream up significantly

Contras:

Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability

Excellent product, poor onboarding implementation.

Comentarios: AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system.

Puntos a favor:

AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option.

Contras:

The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months.

Worst Portal No Customer Service

Comentarios: Horrible!

Puntos a favor:

After trying to establish a portal connection for two days, I decided to never use this junk and just call the doctors office.

Contras:

it is very hard to establish accounts. There is no online help or customer service number to chat or talk with, and the system refers you back to the practice office, which has no customer support. Endless chain of mindless emails!

AthenaOne is efficient, secure, and easy to use

Puntos a favor:

AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily.

Contras:

There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS).